Building Controls & Solutions · 10 hours ago
Technical Solutions Specialist – Hybrid
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expBuilding Controls & Solutions (BCS) is a leading solutions provider of Building Automation control products and solutions. They are seeking an experienced Technical Solutions Specialist to deliver high-level technical support to both internal teams and external customers, focusing on troubleshooting Building Automation System (BAS) issues and providing clear guidance on complex technical concepts.
ConstructionSmart Building
Responsibilities
Serve as a front-line and escalation-level technical support resource for internal teams and customers via phone and email
Troubleshoot Building Automation System (BAS) issues end-to-end, including symptom analysis, data collection, root cause isolation, and delivery of corrective actions
Explain complex technical concepts—such as protocol behavior, sequences of operation, controller logic, integration limitations, and networking impacts—in a clear, customer-friendly manner, adjusting depth based on the audience
Document support cases thoroughly, including problem statements, troubleshooting steps, findings, root cause (when identifiable), and final resolution
Provide configuration, commissioning support, and troubleshooting across multiple BAS platforms and tools, including but not limited to:
Niagara
Honeywell Spyder, Stryker, and Optimizer
Johnson Controls FX and Metasys using CCT, SCT, and related tools
Support remote connectivity and access solutions such as Tosi and Neeve, assisting customers with setup, connectivity troubleshooting, and best practices
Design and engineer Niagara stations, including architecture planning, station buildout, device and point integration, alarming, histories and trending, scheduling, graphics and navigation standards, user and role configuration, and performance optimization
Configure and program controllers from project start through checkout across multiple manufacturer platforms, including database setup, point-to-point, sequences of operation, tuning, and functional testing
Create and maintain technical resources such as knowledge base articles, troubleshooting runbooks, and quick-reference guides; contribute to knowledge sharing through informal coaching and formal training sessions
Collaborate with engineering, project delivery, and support teams to resolve escalations and improve consistency through standards and best practices
Qualification
Required
8+ years of professional experience in the Building Automation / Controls industry
Strong understanding of HVAC systems, control strategies, sequences of operation, controller checkout, and commissioning/support workflows
Niagara TCP Certification (required)
Extensive hands-on experience and formal training with Honeywell Spyder, Stryker, and Optimizer product lines (required)
In-depth experience with Johnson Controls FX and Metasys, including CCT, SCT, and associated tools (required)
Experience supporting remote connectivity solutions such as OpenVPN, WireGuard, and Tosi (strongly preferred)
Solid working knowledge of BAS protocols including BACnet (IP and MS/TP), Modbus (RTU and TCP), LonWorks, and other common building system interfaces
Proven ability to work effectively both independently and as part of a team
Excellent written and verbal communication skills, with the ability to simplify complex technical concepts into clear, actionable guidance
Professional, customer-first mindset with strong ownership and follow-through
Preferred
Experience with Niagara AX to N4 transitions, upgrades, migrations, and backup/restore best practices
Experience diagnosing protocol-level integration issues such as BACnet mapping, priority arrays, polling strategies, and network segmentation impacts
Working knowledge of BAS-adjacent networking concepts including IP addressing, VLANs, routing fundamentals, firewall rules, VPN access, and serial communications
Experience supporting enterprise, multi-site BAS environments
Comfort presenting to groups and leading hands-on technical training sessions
Familiarity with platforms such as ASI Controls, ISMA Controlli, Lynxspring, EasyIO, SkySpark, and J2 FIN
Benefits
Comprehensive benefits package health, dental, vision, and 401(k).
Company
Building Controls & Solutions
Building Controls & Solutions is the pre-eminent provider of energy management, building controls, automation, and gas detection solutions. It is a sub-organization of Relevant Solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-02-03Acquired
Leadership Team
Galen Riddle
Chief Financial Officer
Christopher Wenaas
Chief Operating Officer
Recent News
2025-07-18
2025-02-03
Company data provided by crunchbase