Five Nines · 23 hours ago
Sr. Project Manager
USA
Full-time
Hybrid
Mid, Senior Level
4+ years expFive Nines Technology Group, LLC is a rapidly growing company based in Nebraska, dedicated to providing exceptional solutions for its clients. The Sr. Project Manager will oversee project management processes, ensuring successful completion of projects while maintaining high levels of customer satisfaction.
Information ServicesInformation TechnologyManagement Information Systems
Responsibilities
Provide the highest level of customer service, perception, and satisfaction
Work through a daily schedule in ConnectWise
On going project review
Update project plans regularly and keep the customer informed, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
Ensure timelines met and escalate project issues that cannot be completed within agreed timelines
Ensure consistent communication across all internal departments for team alignment
Serve as the primary point of contact for all projects
Oversee the management of projects to ensure successful completion
Collaborate with team members and customers to forecast and budget future project work
Identify, budget and allocate resources to ensure project teams are meeting targeted delivery dates
Review estimates to ensure they are appropriate, reasonable and agreeable
Responsible for entering project tickets, time and expenses in ConnectWise as it occurs
Perform project audits and documentation
Qualification
Required
Provide the highest level of customer service, perception, and satisfaction
Work through a daily schedule in ConnectWise
On going project review
Update project plans regularly and keep the customer informed, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
Ensure timelines met and escalate project issues that cannot be completed within agreed timelines
Ensure consistent communication across all internal departments for team alignment
Serve as the primary point of contact for all projects
Oversee the management of projects to ensure successful completion
Collaborate with team members and customers to forecast and budget future project work
Identify, budget and allocate resources to ensure project teams are meeting targeted delivery dates
Review estimates to ensure they are appropriate, reasonable and agreeable
Responsible for entering project tickets, time and expenses in ConnectWise as it occurs
Perform project audits and documentation
4 years of experience in project management in a Managed Services Provider environment (5+ total years preferred)
3 years of previous customer service experience
Proven track record of high performance within a high volume, short project life cycle environment, with associated industry standard KPIs
Experience with creating detailed ticket and project templates within ConnectWise
Experience with process creation and improvement
Experience with strategy creation and implementation
Excellent organizational skills and attention to detail
Ability to communicate professionally in English in a business setting
Preferred
5+ total years of project management experience
Advanced project management certification (PMP, PMI-ACP, Lean Six Sigma Black Belt equivalent)
Technical experience
Benefits
Competitive annual salary
Employee focused environment
Full health care benefit options
Mobile phone stipend and home internet stipend
401K plan with company match
Open PTO
Company
Five Nines
Five Nines is an information technology company that specializes in IT services and solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
SNH Capital Partners
2022-12-01Private Equity
Leadership Team
Brad O'Dell, BSIE, MBA
Chief Operating Officer
Michael Bone
Chief Revenue Officer (CRO)
Recent News
2025-04-07
Company data provided by crunchbase