Confidential Careers · 22 hours ago
Billing and Collections Supervisor
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$90K/yr - $150K/yr
5+ years expConfidential is a Chicago divorce and family law firm seeking an experienced Billing and Collections Supervisor to oversee all aspects of their billing, collections, and receivables process. The role involves ensuring accuracy and compliance in attorney and paralegal billing, managing the full billing cycle, and developing policies to improve efficiency across the firm.
Human ResourcesRecruiting
Responsibilities
Review and approve all attorney and paralegal time entries and prebills for accuracy, proper narrative descriptions, appropriate rates, and compliance with client arrangements
Manage the full billing cycle: generate, edit, and finalize monthly invoices; coordinate any e‑billing submissions; and ensure timely delivery to clients
Oversee collections, including monitoring aged receivables, proactively following up on past‑due accounts, and implementing strategies to reduce write‑offs and improve cash flow
Work closely with attorneys to address billing questions, resolve disputes, structure payment plans when appropriate, and maintain strong client relationships in sensitive family law matters
Develop, document, and refine billing and collections policies, procedures, and workflows to improve efficiency, accuracy, and consistency across the firm
Prepare and distribute regular billing, WIP, and collections reports for firm leadership; analyze trends and recommend corrective actions where needed
Coordinate with accounting on trust account activity, payment posting, adjustments, and write‑offs in accordance with ethical and regulatory requirements
Train, supervise, and mentor any billing or administrative staff involved in the billing and collections process, including quality control and performance feedback
Qualification
Required
5+ years of legal billing experience, including substantial time in a law firm billing and/or collections management role; family law experience preferred but not required
Strong understanding of law firm billing practices, including time entry review, prebills, final billing, e‑billing platforms, and collections best practices
Proficiency with legal billing/accounting software and Excel; knowledge of Juris billing/accounting software is a plus
Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, staff, and clients in emotionally charged divorce and family law matters
High attention to detail, strong organizational skills, and the ability to manage deadlines and priorities across a high‑volume practice
Discretion and professionalism in handling confidential financial and case information
Collection management: 3 years (Required)
Preferred
Prior supervisory or team‑lead experience in a billing or receivables function strongly preferred
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
Confidential Careers
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2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
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