Quikrete · 2 hours ago
CVC Support Specialist
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expQuikrete is a company specializing in heavy construction materials, and they are seeking a Customer Value Center (CVC) Support Specialist to join their team. The role involves collaborating with various departments to ensure the delivery of products while maintaining excellent customer service and adhering to company policies and safety standards.
ManufacturingReal Estate
Responsibilities
Accurately input both customer and replenishment orders into the order management system
Create and maintain Pick up customers contracts
Update and maintain customer PO numbers, ensuring billing accuracy
Process full and partial returns, ensuring compliance with company policies
Monitor terminal and plant inventories
Input manual Bills of Lading (as applicable)
Monitor SAP interfaces to ensure the successful processing of all shipments, promptly identifying and resolving any issues that may arise
Assist in month-end activities to ensure accounts receivable (AR) is closed promptly and accurately
Collaborate with Sales, operations, billing, credit, supply & dispatch team
Timely assist Operation Sites in their inquiries, address credit holds and resolve issues related to orders
Support internal and external audit request and research
Deliver exceptional quality in all customer interactions, demonstrating comprehensive knowledge of Argos Cement's services, products, and delivery methods to effectively address customer inquiries and needs
Creates and maintains monthly reports as required
Support Other Assignments As Required Within Customer Value Center
Adheres to all safety policies and procedures
Works towards individual and department Key Performance Indicators (KPIs)
Flexibility to work shifts, including weekends and holidays
Ensure that teamwork and professionalism are integral part of all activities
Follows the standard operating procedures for department
Provide strong support to the Sales Support Reps, who will be the main point of contact for verifying customer statements
Identify areas for process improvement and recommend solutions to enhance efficiency
Qualification
Required
Bachelor's degree preferred
One to three years of experience in customer service, with a strong attention to detail
Understanding of order-to-cash processes is a plus
Knowledge of the building materials industry, including product knowledge, is an asset
Strong verbal and written communication skills to interact clearly with customers and team members; bilingual in English/Spanish is a plus
Flexibility to adapt to changes in procedures or priorities in a fast-paced environment
Demonstrated skills in problem-solving, decision-making, and multitasking
Maintains composure in difficult situations and demonstrates a positive customer service attitude
Strong time management and self-management skills, including the ability to effectively prioritize customer calls and scheduling callbacks as needed
Proficient in Microsoft Office Suite, especially Excel; familiarity with order management software (e.g., SAP, ERP systems) is a plus
Strong sense of teamwork and collaboration
Benefits
Medical
Dental
Vision
Company paid life and disability benefits
Paid vacation
401K
Company
Quikrete
The QUIKRETE® Companies is the largest manufacturer of packaged concrete and cement mixes in the United States and Canada, and an innovative leader in the commercial building and home improvement industries.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Charles Cornman
Chief Technology Officer
Janet Thomas
HR Business Partner - Quikrete Division, The Quikrete Companies
Recent News
Martin Marietta Materials, Inc.
2025-11-04
Martin Marietta Materials, Inc.
2025-10-03
Martin Marietta Materials, Inc.
2025-08-07
Company data provided by crunchbase