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Tech Army, LLC · 10 hours ago

Customer Support Technician (Tiet 1)

Tallahassee, FL

Contract

Onsite

New Grad, Entry Level

0+ years exp

Tech Army, LLC is seeking a Customer Support Technician to provide Tier I software support for systems used by the Office of Work Program and Budget. The role involves diagnosing and resolving basic software issues, assisting in system modernization, and contributing to the reliability of software systems used by various offices within OWPB.

ConsultingIT ManagementSoftwareStaffing Agency

H1B Sponsor Likely

Hiring Manager

Jaris Dumag ()

Responsibilities

Diagnosing and resolving basic software issues

Escalating complex problems to senior technical staff

Maintaining accurate support data in tracking systems

Assisting in debugging and troubleshooting mainframe environments

Supporting data integration and report conversion tasks

Collaborating with development teams to align with technical direction and standard practices

Participating in quality improvement activities and learning best practices for system modernization

Qualification

Software supportTroubleshootingMainframe systemsData integrationCommunication skills

Required

Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field

Or equivalent work experience

0 to 1 year of IT work experience in computer systems or support

Demonstrated working knowledge of basic hardware and software products

Problem solving/troubleshooting skills

Company

Tech Army, LLC

Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.

Founded in 2016

Hollywood, Florida, USA

51-200 employees

https://www.techarmy.com

H1B Sponsorship

Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (2)

2021 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Jay Narang

Chief Executive Officer

Company data provided by crunchbase