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Contact Center Supervisor jobs in United States
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Ballston Spa National Bank · 12 hours ago

Contact Center Supervisor

positionBallston Spa, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$27/hr - $40/hr
date3+ years exp
Ballston Spa National Bank is a nationally recognized bank seeking an experienced customer-focused individual to join their Customer Support Team as a Contact Center Supervisor. In this role, you will lead a team of contact center representatives to ensure high-quality customer service and compliance with banking regulations while fostering a culture of service excellence and relationship building.
BankingCommunitiesInsuranceVenture Capital

Responsibilities

Supervise Contact Center staff ensuring that customer calls are answered promptly and questions are handled professionally and to the customer's satisfaction
Supervise, coach, and develop a team of contact center representatives handling phone, secure messaging, and digital interactions
Foster a balanced performance culture focused on service excellence, relationship building, and responsible sales
Coach staff on identifying customer needs and making appropriate referrals to appropriate line of business partners
Monitor and analyze performance metrics including service levels, quality scores, sales/referrals, and customer satisfaction

Qualification

Customer service experienceSupervisory experienceBanking knowledgePerformance managementCoaching skillsSpreadsheet softwareWord processing software

Required

High school diploma or GED
Three to five years of customer service experience
Prior customer service experience
Prior supervisory experience
Must have a working knowledge of spreadsheet and word processing software

Preferred

Associate or bachelor's degree in business or related field
Experience supporting both service and sales objectives in a regulated environment

Benefits

Medical
Dental
Vision
Company-paid life insurance
Voluntary insurances
401(k) Plan with a company match
Pension plan
Tuition reimbursement
Generous paid time off package
11 paid holidays

Company

Ballston Spa National Bank

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BSNB is proud to provide community banking to the individuals, families and businesses located in Saratoga County.
dateFounded in 1838
location
Ballston Spa, New York, USA
people-size51-200 employees
web-link
https://www.bsnb.com

Funding

Current Stage
Growth Stage
Total Funding
$7M
2018-09-19Series Unknown· $7M

Leadership Team

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Chris Dowd
CEO
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James Dodd, CPA
Chief Financial Officer
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Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)
Details behind the Ballston Spa National Bank and National Bank of Coxsackie merger
2026-01-09
PR Newswire
BALLSTON SPA NATIONAL BANK AND THE NATIONAL BANK OF COXSACKIE ANNOUNCE STRATEGIC COMBINATION
2025-09-24
citybiz
Ballston Spa National Bank And The National Bank Of Coxsackie Announce Strategic Combination
2025-09-24
Company data provided by crunchbase