Cayaba Care · 2 days ago
Senior Manager, Care Delivery
DC-Baltimore Area
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $108K/yr
5+ years expCayaba Care is dedicated to improving maternal health outcomes for underserved communities. The Senior Manager, Care Delivery will lead day-to-day operations, ensuring the execution of Cayaba’s care model while supporting and coaching multidisciplinary care teams across Maryland and DC.
HealthcareHospitalHealth CareService Industry
Hiring Manager
Jasmin Hinnant, PHR, SHRM-CP
Responsibilities
Own day-to-day execution of care delivery across assigned markets, ensuring consistent performance against engagement, visit completion, documentation, and member experience metrics
Lead, coach, and support multidisciplinary care teams
Ensure appropriate caseload distribution and staffing coverage aligned with geography and program design
Monitor operational performance trends and identify risks or gaps requiring intervention
Build and maintain a high functioning clinical and non clinical care team across assigned markets
Conduct virtual & in-person visit shadowing to identify training needs and develop relationships with the team
Oversee the recruitment, training, and ongoing evaluation of Care Team staff to ensure that new hires are well-prepared and aligned with our care standards
Drive consistent adoption of workflows, SOPs, and program updates across markets
Identify operational friction points and partner with the Director of Care Delivery to implement solutions
Maintain strong familiarity with payer program requirements to ensure reliable execution and compliance
Build strong feedback loops between frontline teams and leadership to inform ongoing optimization
Provide regular updates, risks, and insights to the Director of Care Delivery to support planning and growth
Qualification
Required
5+ years leading healthcare operations or care, delivery teams across multiple sites or markets
3-5 years of management experience in hybrid or remote clinical environments
Willingness to travel up to 30% for visit shadowing & team-building activities
Demonstrated ownership of staffing scheduling, throughput, and KPI performance
Experience operationalizing and standardizing care models at scale
Proven ability to lead multidisciplinary teams and drive consistency across roles
Strong data literacy, with experience using performance metrics to inform action
Preferred
Experience in maternal health, community-based care, or Medicaid populations
Registered Nurse - Compact license is a nice to have
Experience working in regulated healthcare environments
Benefits
Recharge with annual paid holidays off.
Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
Vision Insurance: Coverage for routine eye exams and eyeglasses.
Life Insurance: Financial protection for your beneficiaries.
Disability Insurance: Short-term and long-term coverage in case of illness or injury.
401(k) Retirement Plan: Opportunity to save for the future.
Company
Cayaba Care
Community-based, maternity program that provides wrap-around support throughout pregnancy and postpartum to improve maternal health outcomes
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$19.59MKey Investors
Kapor Capital,Seae VenturesFlare Capital Partners
2024-03-13Series Unknown· $4.39M
2022-05-19Series A· $12M
2021-08-03Seed· $3.2M
Leadership Team
A
Adaeze Enekwechi
Chief Executive Officer
Recent News
2025-04-09
Inquirer.com
2024-05-23
2024-04-09
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