Kotter · 9 hours ago
IT and LMS Administrator
Chicago, IL
Full-time
Hybrid
Senior Level
$90K/yr - $110K/yr
5+ years expKotter is seeking a versatile and highly technical IT + LMS Administrator to serve as the technological backbone of the company. This role combines the strategic architecture of learning environments with the tactical management of internal IT operations, including managing the relationship with an external IT Managed Service Provider.
ConsultingCorporate TrainingEducationManagement Consulting
No H1B
Responsibilities
Lead the strategic design of the Thought Industries instance, ensuring the site structure aligns with long-term business goals and user experience best practices
Build and manage multi-tenant environments for large clients and our partner network, ensuring seamless user experience, content access, and reporting for each
Oversee the ingestion and organization of learning assets, including SCORM files exported from Articulate Rise, video content, and interactive assessments
Design and maintain complex user flows, registration groups, and permission levels to ensure data security and a frictionless learner journey
Manage and troubleshoot the flow of data between the LMS and our broader tech stack, including HubSpot (CRM), Zapier, Jotform, and Stripe
Implement and manage digital badging workflows through Credly to enhance learner value and recognition
Design custom reports and executive dashboards within Thought Industries to track KPIs, learner progress, and revenue impact
Serve as the Tier 3 technical lead for all platform issues, resolving complex bugs, API discrepancies, or display errors
Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs and strategic deliverables
Serve as the first line of defense for staff IT issues via Slack/Email (password resets, basic troubleshooting) before escalating complex tickets to the MSP
Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery
Manage access permissions, user accounts, groups, shared drives, and security settings within Google Workspace as well as our core technology stack
Execute routine compliance checklists provided by the MSP (e.g., verifying user lists, checking backups), and setup relevant platforms (e.g., VPN)
Conduct weekly/monthly health checks of essential business automations and integrations (e.g. Zapier error logs, HubSpot integrations). Review GAT (General Audit Tool) reports monthly to identify and flag unusual data activity or dormant accounts
Help support the identification, configuration, and adoption of new platforms and systems (in partnership with internal subject matter experts, vendors, and the external MSP)
Additional duties as assigned
Qualification
Required
Bachelor's Degree in IT, Learning Technologies, Systems Administration or similar concentration or equivalent practical experience required
Certified Thought Industries Administrator with a minimum of 5 years of hands-on experience specifically designing and managing environments within the Thought Industries platform. (This is non-negotiable)
3-5 Years working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
Familiar with IT security systems, procedures, and policies
Proven experience with SCORM/xAPI standards and integrating LMS platforms with third-party tools via Zapier or native connectors
Proven experience managing Google Workspace administration, LastPass, and physical hardware logistics (Mac imaging and inventory)
Ability to manage external vendors (MSP) and interpret SLAs to ensure accountability while managing escalations as necessary
Kotter does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S. without the need for sponsorship, now or anytime in the future
Preferred
Preferred experience working within a Training Services or Customer Education business model (e.g. selling training as a product)
Experience being the primary IT administrator of a growing company preferred
Benefits
Comprehensive benefits package including medical, dental, and vision coverage
401(k)
Unlimited paid time off
Professional development opportunities
Company
Kotter
Kotter is a consulting firm focused on solving business problems faster, innovating at scale, and driving performance
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kathy Gersch
CEO
John Kotter
Chairman and Founder
Recent News
2025-08-15
2025-06-12
Company data provided by crunchbase