OpenAI · 2 days ago
AI Success Engineer - EDU
San Francisco
Full-time
Onsite
Senior Level, Lead/Staff
$207K/yr - $230K/yr
8+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The AI Success Engineer role serves as the primary post-sales contact for education institutions, focusing on driving account health, adoption, and delivering value through technical leadership and customer advisory.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
Conduct technical enablement and configuration sessions across our broad product portfolio
Identify and validate use cases by embedding with customer teams to understand workflows and pain points
Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
Build strong relationships with provosts, CIOs, IT leaders, academic, and technical stakeholders and help align institutional goals with OpenAI capabilities
Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
Guide value realization through student, faculty, and institutional outcomes such as engagement, research productivity, operational efficiency, and learning impact, supported by baselines and reporting
Facilitate workshops for faculty, staff, and administrators on use case design, adoption best practices, champion building, and institution-wide enablement
Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc
Qualification
Required
8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work
Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage
Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
Enjoy being a thought partner for executive level stakeholders while also diving deep with technical teams
Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large institutions with complex environments and multiple stakeholders
Preferred
Experience working with education institutions is preferred but not necessary
Benefits
Relocation benefits to new hires
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
The Motley Fool
2026-02-09
2026-02-09
2026-02-09
Company data provided by crunchbase