TaskUs · 1 day ago
Ground Control Support Teammate (SME)
United States
Full-time
Remote
Mid LevelTaskUs is a provider of outsourced digital services and customer experience for technology companies. The Ground Control Support Teammate (SME) role involves providing remote assistance and monitoring for the Autonomous Fleet and Roadside Assistance Team, ensuring safety and efficiency in operations.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Need to respond quickly to changing and potentially high-pressure environments
Proactively monitor the autonomous and roadside assistance service fleet and inform the roadside assistance service team of potential strandings
Prepare roadside assistance service team for law enforcement officer events ahead of our teammate's arrival to the scene
Monitor real time adherence and ensure the roadside assistance service team is following their production, break, and lunch schedule
Use Driver Monitoring software to ensure drivers are maintaining the highest level of safety
Qualification
Required
Remote Assistance background
Previous experience working in a call center environment
Strong logistics and creative problem-solving skills
Experience providing constructive criticism and implementing corrective action plans
High-level understanding of customer confidentiality standards
Passion for the development of teammates
Preferred
Logistics experience
Benefits
Competitive industry salaries
Comprehensive benefits packages
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
Founded in 2008
10001+ employees
H1B Sponsorship
TaskUs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2026-02-04
Built In
2026-02-04
Company data provided by crunchbase