Zencon Group Inc. · 6 days ago
SaaS Platform Administrator
Oakland County, MI, MI
Full-time
Hybrid
Senior Level
5+ years expZencon Group Inc. is seeking a SaaS Platform Administrator to manage the ServiceNow platform. The role involves development, administration, and ongoing maintenance of the platform, as well as supporting various IT service management processes and driving continual improvement.
AnalyticsConsultingInformation Technology
Responsibilities
Development, administration, configuration, and ongoing maintenance of the ServiceNow platform
Supporting processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules
Perform design and implementation tasks such as requirements gathering, configuration, integration and testing
Partnering with users to create/modify process workflows, reporting and dashboards
Developing knowledge, technical and process documentation
Staying abreast of new features and functionality
Playing a key role in driving continual improvement
Qualification
Required
5+ years of hands on experience development and administration of ServiceNow
Excellent problem solving skills
Strong written and verbal communication skills
Preferred
Experience with MS 365 Services
Experience with .Net
Experience with Agile methodologies
Company
Zencon Group Inc.
ZENCON GROUP: Empowering Digital Transformation, Service Excellence & Workforce Innovation Zencon Group is a global IT consulting firm and certified Microsoft Partner delivering high-performance digital solutions that help organizations modernize operations, elevate customer and citizen experiences, and scale with confidence.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase