AMG & Associates Inc. · 8 hours ago
IT Operations Analyst
Austin, Texas, United States
Full-time
Onsite
Entry, Mid Level
$70K/yr - $95K/yr
2+ years expAMG & Associates Inc. is seeking an IT Operations Analyst to ensure the stability, integrity, and efficient operation of the organization's information technology infrastructure and services. The role involves monitoring system performance, resolving technical incidents, and collaborating with cross-functional teams to maintain secure and reliable technology environments aligned with business objectives.
Building MaterialConstructionProject Management
No H1B
Responsibilities
Monitor enterprise systems, networks, and applications to ensure optimal availability and performance
Respond to system alerts, incidents, and service disruptions in accordance with established SLAs
Perform root-cause analysis and implement corrective and preventive actions
Maintain operational dashboards, logs, and performance metrics
Manage incident resolution processes and escalate issues when necessary
Participate in problem management to identify recurring issues and long-term solutions
Support change management activities, including testing, validation, and deployment coordination
Document procedures, configurations, and troubleshooting steps
Assist in maintaining servers, cloud environments, operating systems, and network components
Support patch management, system updates, and vulnerability remediation
Enforce IT security policies, access controls, and compliance standards
Collaborate with cybersecurity teams to mitigate operational risks
Provide technical support to internal users and business stakeholders
Contribute to automation, monitoring enhancements, and operational efficiency initiatives
Analyze operational data to recommend performance and reliability improvements
Support disaster recovery planning and business continuity readiness
Qualification
Required
Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field
2–5 years of experience in IT operations, systems administration, or technical support
Working knowledge of Windows and/or Linux operating systems
Experience with network fundamentals, cloud platforms (AWS, Azure, or GCP), and enterprise monitoring tools
Familiarity with IT service management frameworks (e.g., ITIL)
Strong analytical, troubleshooting, and documentation skills
Excellent written and verbal communication abilities
Must reside in the United States and be legally authorized to work without sponsorship
Preferred
Relevant certifications such as CompTIA Network+, Security+, ITIL Foundation, AWS Certified Cloud Practitioner, or Microsoft Azure Fundamentals
Experience with scripting or automation tools (PowerShell, Python, or Bash)
Exposure to ticketing systems such as ServiceNow, Jira, or Zendesk
Understanding of cybersecurity best practices and compliance frameworks
Benefits
Comprehensive medical, dental, and vision insurance.
401(k) retirement plan with company matching.
Paid time off, company holidays, and sick leave.
Life and disability insurance.
Employee wellness and assistance programs.
Company
AMG & Associates Inc.
Founded by Albert M.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase