Cox Communications · 1 day ago
Network Technology Technician I
Springdale, AR
Full-time
Onsite
Mid, Senior Level
$29.38/hr - $44.09/hr
5+ years expCox Communications is a leading telecommunications company that values its employees and offers a supportive workplace culture. As a Network Technology Technician I, you will be responsible for installing, troubleshooting, and maintaining network services while ensuring quality performance for Cox products and services.
Telecom & CommunicationsInternet of ThingsCommunication HardwareInternetTelecommunicationsWired Telecommunications
No H1B
Responsibilities
Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services
Perform proactive/reactive maintenance that's needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications
Maintain and repair equipment with HFC distribution system
Requisition equipment and supplies from warehouse, and stock vehicle as needed
Maintain company trucks and other equipment per service requirements and safety guidelines
Drive a company vehicle between office and/or home, warehouse and work sites
Monitor the Workforce Administration System (WFA) throughout the day
Communicate with dispatch for help and/or status on service requests
Consult with supervisors and other technicians for advice and aid as needed
Educate customers about their existing services and promote other Cox services
Attend training that may include refresher training and product and service updates
Use small hand tools, power tools, and test equipment
Work with alarms, low voltage electricity and color-coded wires
Qualification
Required
High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification. Post-high school education a plus
18 years of age
Valid state driver's license and a good driving record
Minimum of one year of direct customer service experience
One year of work experience in a comparable field (e.g. related hands-on trade role)
Demonstrated proficiency in Core Technician skillsets
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) additional background check requirements for specialized projects/services
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Spanish proficiency desirable in some locations
Travel as business needs dictate
Preferred
Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired
5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment
Benefits
We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
Our talent is paid what they're worth with a competitive salary package and top-notch bonus & incentive plans.
We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more.
As you grow your family, rest assured that you'll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage.
Want to volunteer in your community? We encourage that, and even provide paid hours for you to do so.
Our employees enjoy discounts on computers, entertainment, travel and more.
Continuing education and professional development are important, and at Cox we offer both.
We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.
Company
Cox Communications
Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$504.94MKey Investors
U.S. Department of the Treasury
2025-05-16Acquired
2024-06-17Grant· $4.94M
2002-09-17Debt Financing· $500M
Leadership Team
Kristine Faulkner
Senior Vice President, Marketing Operations
Colleen McKay Langner
Executive Vice President, Chief Residential Officer
Recent News
2026-01-25
Investing.com
2026-01-06
2026-01-05
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