City of Miami · 1 day ago
SENIOR APPLICATION SUPPORT
Miami, FL
Full-time
Onsite
Mid, Senior Level
4+ years expCity of Miami is an Equal Opportunity Employer seeking a Senior Application Support professional. The role involves providing technical support and maintenance for applications that support business operations, requiring project management and problem-solving skills.
CommunitiesGovernmentPerforming Arts
Responsibilities
Evaluating, installing, configuring, and deploying new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
Managing, maintaining, updating all users, roles, and security
Coordinating studies, pilots, tests and demonstrations for software and system products under consideration for purchase and providing recommendations based on findings
Liaising with City's software suppliers for prompt rectification of any problems or emergencies
Provides application support for Enterprise software solutions that involve two or more departments and/or the applications that interface with two or more different applications
Serves as contact/liaison for functional users, the systems vendor(s), Applications and IT technical teams
Provides application-level expertise, bridging the gap between the user and Application staff from IT or the vendor(s)
Manages and maintains multiple on premise and cloud based applications that support business operations assigned by direct supervisor or a higher-level administrator
Coordinates and supports solutions and/or applications from other cloud based services: SaaS, IaaS, PaaS, BaaS, etc
Works to identify and develop 'power users' within each department who can respond to routine functional and training issues, troubleshoot systems issues, receive problem report from user(s), work with the users to understand, resolve the problem and ensure proper follow-up, refer the problem to the service desk and/or the vendor, as needed, and keep good documentation of all issues, pending and resolved
Develops and maintains up to date technical systems policies and procedures
Monitors implemented systems or procedures, to assure attainment of goals and objectives of management
Schedules and ensures all changes with the Change Advisory Board (CAB) for approval prior to executing
Prepares and maintains quality assurance policies, program logic, documentation, process diagrams for current and new releases and intended functionality
Supervises the implementation and testing of newly developed and existing processes or applications, provides input and eventual approval to promote from development, staging, QA, to production
Reports issues within the current system identified and used to track issues and work orders to ensure issues are identified, tracked, reported on and resolved in a timely manner
Identifies systems and organizational difficulties hindering the accomplishment of objectives
Develops and communicates training, documentation, and Frequently Asked Questions (FAQ's) for the Customer Support Staff and for end users and other user-related activities
Provides technical support to all applications and resolve issues
Secures clear possession of problem identification, its analysis, impact analysis and solutions
Evaluates all problem and impact analysis and recommend solutions and workarounds
Assists representatives from counterparts of application and resource planning and comprehend all business requirement and prepare documents
Assists with implementation activities such as: project meetings, review and approval of deliverable documents (detailed design specifications, test plans, schedule updates, etc.), system testing, and facilitating user training and system acceptance
Conducts and maintains up to date inventory of all software/applications, and hardware
Provides recommendations in the budgetary process
Manages project budgets when and where appropriate
Qualification
Required
Bachelor's degree in Management Information Systems, Computer Science, Computer Systems Design, Business Administration, Public Administration, or a closely related field
Four (4) years of experience managing applications and/or systems management
Equivalent combination of education and experience beyond a high school diploma or its equivalent and six (6) months of the required experience
Ability to provide application support for Enterprise software solutions that involve two or more departments
Ability to serve as contact/liaison for functional users, the systems vendor(s), Applications and IT technical teams
Ability to manage and maintain multiple on premise and cloud based applications
Ability to coordinate and support solutions and/or applications from other cloud based services: SaaS, IaaS, PaaS, BaaS, etc
Ability to develop and maintain up to date technical systems policies and procedures
Ability to monitor implemented systems or procedures to assure attainment of goals and objectives of management
Ability to schedule and ensure all changes with the Change Advisory Board (CAB) for approval prior to executing
Ability to prepare and maintain quality assurance policies, program logic, documentation, process diagrams for current and new releases and intended functionality
Ability to supervise the implementation and testing of newly developed and existing processes or applications
Ability to report issues within the current system identified and used to track issues and work orders
Ability to identify systems and organizational difficulties hindering the accomplishment of objectives
Ability to develop and communicate training, documentation, and Frequently Asked Questions (FAQ's) for the Customer Support Staff and for end users
Ability to provide technical support to all applications and resolve issues
Ability to evaluate all problem and impact analysis and recommend solutions and workarounds
Ability to assist representatives from counterparts of application and resource planning and comprehend all business requirement and prepare documents
Ability to assist with implementation activities such as project meetings, review and approval of deliverable documents, system testing, and facilitating user training and system acceptance
Ability to conduct and maintain up to date inventory of all software/applications, and hardware
Ability to provide recommendations in the budgetary process
Ability to manage project budgets when and where appropriate
Ability to undergo and successfully pass a City of Miami Police Department background check
Company
City of Miami
The City of Miami is the seat of Miami-Dade County, the most populous county in Florida located in between the Everglades and Biscayne National Parks.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cheriene Floyd
Chief Data Officer
Gee Ming Chow, CGCIO, MBA/MSF
Chief Information Officer (CIO) - IT Director
Company data provided by crunchbase