NEOGOV · 15 hours ago
SENIOR APPLICATION SUPPORT
City of Miami, FL
Full-time
Onsite
Mid, Senior Level
$77K/yr - $161K/yr
4+ years expNEOGOV is a company that provides technology solutions for government agencies. They are seeking a Senior Application Support professional to provide technical support and maintenance for City of Miami applications, ensuring effective business operations through project management and collaboration with IT and operational teams.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Evaluating, installing, configuring, and deploying new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
Managing, maintaining, updating all users, roles, and security
Coordinating studies, pilots, tests and demonstrations for software and system products under consideration for purchase and providing recommendations based on findings
Liaising with City's software suppliers for prompt rectification of any problems or emergencies
Provides application support for Enterprise software solutions that involve two or more departments and/or the applications that interface with two or more different applications
Serves as contact/liaison for functional users, the systems vendor(s), Applications and IT technical teams
Provides application-level expertise, bridging the gap between the user and Application staff from IT or the vendor(s)
Managing and maintaining multiple on premise and cloud based applications that support business operations assigned by direct supervisor or a higher-level administrator
Coordinating and supporting solutions and/or applications from other cloud based services: SaaS, IaaS, PaaS, BaaS, etc
Works to identify and develop 'power users' within each department who can respond to routine functional and training issues, troubleshoot systems issues, receive problem report from user(s), work with the users to understand, resolve the problem and ensure proper follow-up, refer the problem to the service desk and/or the vendor, as needed, and keep good documentation of all issues, pending and resolved
Develops and maintains up to date technical systems policies and procedures
Monitors implemented systems or procedures, to assure attainment of goals and objectives of management
Schedules and ensures all changes with the Change Advisory Board (CAB) for approval prior to executing
Prepares and maintains quality assurance policies, program logic, documentation, process diagrams for current and new releases and intended functionality
Supervises the implementation and testing of newly developed and existing processes or applications, provides input and eventual approval to promote from development, staging, QA, to production
Reports issues within the current system identified and used to track issues and work orders to ensure issues are identified, tracked, reported on and resolved in a timely manner
Identifies systems and organizational difficulties hindering the accomplishment of objectives
Develops and communicates training, documentation, and Frequently Asked Questions (FAQ's) for the Customer Support Staff and for end users and other user-related activities
Provides technical support to all applications and resolve issues
Secures clear possession of problem identification, its analysis, impact analysis and solutions
Evaluates all problem and impact analysis and recommend solutions and workarounds
Assists representatives from counterparts of application and resource planning and comprehend all business requirement and prepare documents
Assists with implementation activities such as: project meetings, review and approval of deliverable documents (detailed design specifications, test plans, schedule updates, etc.), system testing, and facilitating user training and system acceptance
Conducts and maintains up to date inventory of all software/applications, and hardware
Provides recommendations in the budgetary process
Manages project budgets when and where appropriate
Performs other related work as required
Qualification
Required
Bachelor's degree in Management Information Systems, Computer Science, Computer Systems Design, Business Administration, Public Administration, or a closely related field
Four (4) years of experience managing applications and/or systems management
Equivalent combination of education and experience beyond a high school diploma or its equivalent and six (6) months of the required experience
Proof of education in the form of a Bachelor's degree or higher
Proof of education in one or more of the following applicable forms: copy of high school diploma or higher
Applicants must provide a valid email address in order to receive notification of eligibility
Applicants must completely detail their work experience on the employment application or risk being disqualified
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified
Based on assignment, applicants selected to fill the position may be subject to undergo and successfully pass a City of Miami Police Department background check
Benefits
Medical Insurance
Dental
Comprehensive Vision
Pre-Paid Legal Services, Identity Theft Protection, (eligible for enrollment after completing 90-day waiting period)
Paid Leave (Vacation, Ill time, holidays, bereavement)
Life Insurance
Defined benefit pension plan
Options for deferred comp, credit union membership, and supplemental life insurance.
Tuition reimbursement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase