AAA-The Auto Club Group · 20 hours ago
Temp Processing Associate (On-site)
FL-ACG Florida AOB
Full-time
Onsite
New Grad, Entry Level
$14.42/hr - $16.02/hrAAA The Auto Club Group is a large organization providing membership, travel, insurance, and financial services to millions of customers. They are seeking a Temp Processing Associate to handle various transactions related to membership and insurance contracts, update records, and assist in training new employees.
Insurance
Responsibilities
Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures
Updates database master records
Drafts correspondence and responds to telephone inquiries from auto clubs and other sources
May receive and process monies through cash terminals and may investigate debit and credit balances on various accounts, resulting in a reallocation or refund of monies to members
Assists in the training of new employees
Follows internal processing guidelines to ensure compliance with established company policies and procedures
Participates in pilot programs and projects as assigned
Receives and processes cash payments; contacts participating auto clubs to correct receipt-cash discrepancies
Keys transactions, balances cash entries, and inputs changes into systems
Researches and adjusts account balances when misapplication/overpayment of monies occurs
Processes disputed charges, returned bank items, writes off service fees, extensions, etc. to correct balances and membership dues payment records
Maintains various records on customer accounts, analyzes data, and prepares reports as required
Analyzes and assists in the resolution of problems within assigned areas
Balances daily payment activity, prepares bank deposits, and completes cash and membership system batch processing for participating automobile clubs
Corresponds with and responds to inquiries from member representatives of participating automobile clubs and other sources regarding dues, billing problems, and cancellations, and to obtain and verify payments, commissions, and other types of information
Performs other duties as assigned
Qualification
Required
High School Diploma or equivalent
processing transactions and posting to appropriate accounts
investigating and resolving sometimes complex processing problems
performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages
performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)
systems inquiry, data entry, and usage of terminal or personal computer
basic business grammar and spelling
business processing procedures
work within time, productivity, and quality constraints
maintain accurate records, including accurate logging, coding, and verifying information
audit records and computer files
gather data and prepare reports
perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages
compose routine correspondence, including letters and memos
use of the telephone regularly to receive and relay information
operate an adding machine or calculator
communicate effectively with others in a work environment and with the public
train less senior staff members in departmental procedures
Willingness to rotate within the area as needed to perform various processing or cashiering functions and/or to complete training
Ability to lift 30-50 Lbs
Preferred
Utilizing software packages including word processing, spreadsheets and billing software
PPS/POS cashiering system knowledge
Inventory tracking
Document retention knowledge
International Driving Permit experience
Legible Handwriting - strong writing skills for reporting/technical writing. (A writing sample will be required at time of interview)
Phoning customers/members when there is a discrepancy in their IDP application processing
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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