Loews Hotels & Co · 16 hours ago
Analyst, IT User Services
TN - Nashville - Loews Hotels & Co
Full-time
Onsite
Entry, Mid Level
2+ years expLoews Hotels & Co is a company that operates iconic hotels and resorts across the U.S., and they are seeking an IT User Services Desk Analyst. This role provides frontline technical support to hotel team members, ensuring fast and professional resolution of incidents and service requests while contributing to knowledge resources and supporting IT operations across hotel locations.
Travel
Responsibilities
Respond promptly and professionally to team member inquiries and incidents across phone, email, web, and other support channels
Deliver an exceptional customer experience through clear communication, timely resolution, and appropriate escalation
Create and update incident and service request tickets, performing accurate diagnostics and gathering essential details
Escalate issues to senior staff when needed, ensuring all troubleshooting steps have been completed
Identify or assist in identifying root causes to support long‑term issue prevention
Provide end‑to‑end support as a single point of contact, ensuring thorough follow‑up and complete documentation
Document resolutions and contribute to internal knowledge bases and self‑help resources
Help maintain centralized information to support efficient incident recovery and minimize service disruption
Utilize the Problem Management Database and collaborate with leadership to review trends and findings
Provision user roles, rights, and access in Active Directory and business applications, including quarterly access audits
Assist in monitoring antivirus, OS patching, and backup compliance across hotel environments
Adhere to Service Desk policies and procedures while maintaining reliable attendance and participating in required training and meetings
Qualification
Required
Bachelor's Degree Preferred
2+ Years direct related work experience specific to job requirements
Knowledge of IT operations
Experience with Service Desk Software and Metrics reporting
Prior experience with customer service support
Hands on experience with Windows Operating System and Desktop Hardware and Software installation and configuration
Knowledge of Microsoft Active Directory configuration and management
Benefits
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Company
Loews Hotels & Co
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.
5001-10000 employees
H1B Sponsorship
Loews Hotels & Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Alex Tisch
President & CEO
Kristie Goshow
Chief Commercial Officer (CCO)
Recent News
2026-01-23
2026-01-22
2026-01-07
Company data provided by crunchbase