NEOGOV · 3 hours ago
Information Technology Generalist 2
Dauphin County, PA
Full-time
Hybrid
Entry, Mid Level
$68K/yr - $103K/yr
4+ years expNEOGOV is part of the Commonwealth of Pennsylvania, and they are seeking an Information Technology Generalist 2 to join their Office of Information Technology. The role involves ensuring ITIL best practices are applied to provide high-quality services in support of various government agencies, as well as performing advanced technical tasks related to asset and configuration management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform a variety of advanced technical tasks in accordance with Information Technology Infrastructure Library (ITIL) best practices
Identify problems, research alternatives, conduct data analysis, and apply appropriate solutions for asset and configuration management
Conduct periodic audits to ensure data accuracy in assets, configuration items, and contracts
Serve as the liaison for functionality within the Information Technology Service Management (ITSM) toolset (ServiceNow) in support of ITSM processes and providing customer service for EBR DC
Assist in the design, testing, and implementation of ITSM processes; develop and maintain ServiceNow procedures and full lifecycle documentation; establish and maintain peer and vendor relationships; and plan, create, and present training and other presentations
Stay up to date with the latest ServiceNow and ITIL/ITSM best practices and recommend changes to applications, integrations, and data that will enhance the services provided
Qualification
Required
One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or
Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
A bachelor's degree in any information technology field; or
An equivalent combination of experience and training
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree
You must meet the PA residency requirement
You must be able to perform essential job functions
Benefits
Health coverage
Vision
Dental
Wellness programs
Multiple retirement and investment plan options
Paid vacation
Paid sick leave
Eight weeks of paid parental leave
Military leave
Paid time off for most major U.S. holidays
Flexible work schedules
Work-from-home opportunities
Internal mobility
Professional development
Workplace charitable giving
Special employee-only discounts and rates on a variety of services and memberships
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase