NEOGOV · 1 day ago
Senior Process Improvement Analyst
Colorado Springs, CO
Full-time
Onsite
Mid, Senior Level
$77K/yr - $116K/yr
4+ years expNEOGOV is a company focused on providing essential public services to the Pikes Peak Region. They are seeking a Senior Process Improvement Analyst to optimize processes and drive efficiency through analytical skills and collaboration with cross-functional teams.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provides process improvement and analytics expertise to leaders and employees across County agencies and departments
Assists executive and senior leadership in planning and designing process improvement strategies, project selection, and prioritization workshops, integrated with agency strategic objectives while tailored to specific needs
Prepares training curriculum on process improvement; coaches and mentors Agency employees and executive leadership
Plans, coordinates, schedules, organizes, and facilitates various process improvements, including, but not limited to, training, workshops, rapid improvement events, and process mapping. Leads executive-level training; continuously improves curriculum and training offerings
Supports County agency and department leaders with strategic deployment design and planning
Champions process improvement training and facilitation for leaders and other County employees
Provides successful communication to County managers on training opportunities, process improvement tools, successful implementation strategies, and other events via written and verbal presentations
Creates business cases for proposed process improvements; may review budget and performance data to evaluate process improvement return on investment
Writes reports that summarize findings, describe data collection techniques, and recommend implementation options for leadership approval
Revises procedures, processes, and/or methods to increase effectiveness, test alternatives approaches, assist in the installation of approved improvements/modifications, provide instruction to operating personnel, and perform follow-up to ensure defined outcomes are achieved
Supports facilitation of analysis and improvement events
Supports tracking innovations and improvements that result from trainees and improvement events
Completes special projects as assigned
Performs other duties as required
Qualification
Required
Strong understanding of the Seven Quality Tools and their application in driving process improvement, process analyses, data trending, and root cause analyses
Project management understanding of project scopes, project schedules, budgets, and resource allocation for on-time, on-budget projects
Demonstrated skills taking initiative and driving innovation
Strong computing skills including Microsoft Office, Visio/Lucid Charts, and Project preferred
Excellent verbal and written communication and presentation skills; proficiency in interacting with both business and IT individuals at all levels including the executive level. Ability to write and produce clear and concise written reports with attention to grammar, spelling, and punctuation
Excellent facilitation and conflict management skills
Demonstrated ability to apply various continual improvement methodologies necessary to drive higher performance levels in transactional environments. Ability to create compelling business cases for proposed process improvements
Ability to cultivate and foster a positive working relationship within teams, and with executives, managers, supervisors, employees, and other stakeholders to gain cooperation, support, and buy-in to continuous improvement. Ability to provide excellent customer service
Ability to work with many different personalities and individuals from many levels of an organization
Ability to build trust and strong working relationships with County agencies, team members, and organizations outside the County
Maintain regular and punctual attendance
Bachelor's degree in business administration, engineering, public administration, finance, management, or a related field
Two years of team experience with demonstrated results in moving that team toward measurable change
Two years of experience in facilitating continuous improvement activities such as orientation, education, and training based on the strategic objectives of the organization
Experience in performing data analysis with Excel, SPSS, Mini-Tab, Stata, R, or equivalent tool
Experience in managing budget and performance data
Experience in training others in process improvement, project management, behavior economics, or human-centered design
Experience in analyzing business processes, programs, and policies then creating recommendations for improvement
Must possess and maintain a valid driver's license
Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment
Must pass conditional post offer background investigation, motor vehicle record check, and drug screen
Preferred
Master's degree in business administration, engineering, public administration, finance, management, or a related field
Two years of professional level experience in process improvement, process mapping, project selection, or coaching project teams
Shingo and/or Six Sigma Certifications; other continual improvement methodologies may be substituted
Benefits
Medical, dental, and vision benefits
Paid vacation, sick, and personal leave
11 paid holidays
Onsite health centers
Onsite fitness centers
Reach Your Peak wellness program
Short and long term disability
Life insurance
Flexible spending accounts to include dependent care
Employee assistance program
Tuition reimbursement
Retirement plan
Deferred compensation (457b)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase