HealthRIGHT 360 · 13 hours ago
Program Manager - PRCS
Los Angeles, CA
Full-time
Onsite
Senior Level
5+ years expHealthRIGHT 360 is a nonprofit organization committed to providing accessible and comprehensive healthcare services to vulnerable populations. The Program Manager oversees the daily operations of the PRCS program, ensuring effective service delivery in partnership with the Los Angeles County Probation Department and managing a multidisciplinary team to support community reintegration and reduce recidivism.
FurnitureHome Decor
Responsibilities
Lead, supervise, and mentor a multi-level staffing structure, ensuring accountability, performance excellence, and professional development
Oversee all aspects of personnel management, including recruitment, onboarding, training, evaluation, discipline, and separation, in collaboration with Human Resources
Assess workforce needs and implement targeted training strategies to strengthen staff capacity and service quality
Foster a collaborative, trauma-informed, and mission-driven work culture
Ensure adequate staffing coverage, manage schedules, and address conflicts or performance concerns promptly and effectively
Facilitate regular staff meetings to communicate expectations, review performance, and address operational and policy updates
Serve as a primary point of contact with the Los Angeles County Probation PRCS Program Manager and Supervising Deputy Probation Officers
Maintain consistent communication with Probation to support service coordination, client engagement, and program alignment
Build and maintain strong relationships with community-based partners to enhance service access, retention, and outcomes
Identify, implement, and scale best practices that improve program effectiveness and reduce barriers to success
Oversee day-to-day program operations, ensuring safety, security, accountability, and service continuity
Coordinate monthly face-to-face case management contacts with clients and schedule/review site visits
Identify program capacity needs to meet the immediate requirements of the target population
Identify, implement, and scale best practices that improve program effectiveness and reduce barriers to success
Coordinate outreach to community resources and county departments to address client primary and ancillary needs
Provide on-call leadership and crisis response, including after-hours and weekend availability as required
Ensure all program activities meet contractual deliverables, regulatory standards, and organizational policies
Develop, implement, and refine systems, policies, and procedures aligned with County contracts and scope of work
Proactively identify operational risks and implement mitigation strategies to ensure program stability and success
Manage and allocate program resources effectively, ensuring fiscal responsibility and operational efficiency
Align program execution with HealthRIGHT 360’s strategic vision and organizational priorities
Provide oversight of service delivery to ensure clients receive all contracted services in accordance with licensing and regulatory requirements
Monitor retention, completion, productivity, utilization, and quality metrics, and implement corrective actions as needed
Oversee admissions, placements, transfers, and discharges to ensure continuity and appropriateness of care
Advocate for client rights and ensure services are delivered in a respectful, ethical, and trauma informed manner
Ensure accurate and timely documentation and oversight of records, including Electronic Health Records (EHR) systems
Ensure full compliance with contractual, regulatory, and documentation requirements
Oversee accurate data collection, service documentation, and timely submission of required reports
Review subcontractor and internal reports for quality, accuracy, and compliance
Conduct regular audits and quality reviews of client records and program performance
Investigate incidents and occurrences, ensure timely resolution, and implement corrective actions
Maintain required certifications, registrations, or licensure, as applicable
Participate in supervision, leadership meetings, and cross-department collaboration
Complete all required trainings and professional development activities in a timely manner
Maintain effective written and verbal communication with internal and external stakeholders
Perform other duties as assigned to support program operations and organizational goals
Qualification
Required
Bachelor's degree in related field from an accredited institution
High school diploma or equivalent plus 5 years of direct work experience with justice involved populations
Valid First Aid and CPR certification or ability to obtain within 30 days of hire
Valid California Driver's License and access to registered and insured transportation
Minimum of 5 years of supervisory experience, including at least 1 year supervising staff serving criminal justice populations
Demonstrated experience supporting individuals with criminal backgrounds and other barriers to economic self-sufficiency
Experience in performance management, including coaching, performance improvement plans, formal disciplinary actions, and terminations
Experience managing program budgets and allocating resources effectively
Experience and commitment to working with individuals with substance use disorders and cooccurring mental health conditions
We will consider for employment qualified applicants with arrest and conviction records
Must complete a background check and livescan
Benefits
PTO
15 paid holidays
Commuter benefits
Retirement plans
Public loan forgiveness programs
Training and professional development opportunities
Company
HealthRIGHT 360
HealthRIGHT 360 is a Furniture company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Duong
Chief Financial Officer
Jegan A.
COO & CIO
Recent News
The Mercury News
2025-02-25
Company data provided by crunchbase