Dakota County · 6 hours ago
Program Operations Manager- Employment & Economic Assistance
West St Paul, MN
Full-time
Onsite
Mid, Senior Level
$103K/yr - $161K/yr
4+ years expDakota County is committed to making a real difference in people's lives through various services. The Public Assistance Program Operations Manager will provide managerial leadership for public assistance programs, supervise teams, and ensure effective implementation of policies while fostering relationships with underserved communities.
Government Administration
Responsibilities
Directly supervises/coach/mentor public assistance program supervisors and their teams
Monitor workload balance across section in partnership with co-manager; provide analysis and recommendations for equity
Build and sustain strong relationships with underserved communities, demonstrating a County-wide commitment to advancing cultural diversity and inclusion
Conduct regular financial analysis to support programs and assist with ongoing budget management, development, and refinement
Coordinate and oversee implementation of the county's public assistance policies, programs and contracts, including managing Requests for Board Action (RBAs) to inform the Board, establish authorization or approval
Strategically partner with all department managers, supervisors, other department staff, and community partners to manage and improve processes and outcomes
Partner with Dakota County IT department, contractors, and State Employees to increase technical solutions that improve customer service and staff efficiencies
Assist Deputy Director with developing/implementing strategic financial plans, integrating business strategies with County & State goals. Ensure maximum efficiency for program expenses and revenues
Monitor public assistance related legislative and policy changes in order to identify potential program or fiscal impact and implement appropriate program or policy changes in response
Responsible for quality assurance reports and audits
Analyze outcome and production indicators to identify program performance trends and service needs, providing recommend improvements, and lead improvement efforts
Develop and maintain a service-oriented approach to support the operations of public assistance
Develop and maintain contacts throughout County, Region and State to efficiently/effectively carry out the responsibilities of the position
Oversees development of policies/procedures and updates
Oversees development and updates of internal and public communication resources (e.g. external web page)
Promote a diverse, culturally competent, accessible and respectful workplace
Provide support for other management team members as needed
Assist and represent Deputy Director of public assistance as assigned/requested
Qualification
Required
Bachelor's degree in Social Work, Psychology, Sociology, Human Services Administration or related field
4 years full-time paid experience in human services agency, two which must have been in a supervisory or operations lead capacity
Valid Driver's License
Preferred
Master's degree in Social Work, Psychology, Sociology, Human Services Administration or related field
Benefits
Competitive benefits
Work life balance
Convenient work locations
Company
Dakota County
Located in the thriving Twin Cities metropolitan area, Dakota County offers a unique blend of urban, suburban and rural communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elmore Roundtree
Chair, Co-Founder, Black Employee Network (BEN) Dakota County ERG
Andreea Grochowski
MNCHOICES Assessor
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