Perry & Young Dental Lab · 5 days ago
Dental Lab Technician (Quality Control)
Fenton, MO
Full-time
Onsite
Senior Level
5+ years expPerry & Young Dental Lab is part of National Dentex, a leading healthcare organization specializing in the dental industry. They are seeking a Dental Lab Technician II (Fixed QC) to join their team in Fenton, MO, responsible for quality control inspections and facilitating technical calls.
Medical Equipment Manufacturing
Responsibilities
Process outgoing calls in a timely manner
Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls
Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
Analyze remakes by customer and ensure any issues are resolved
Participate in department meetings to share customer feedback
QC data with department manager for resolution
Work with sales team members and assist with programs as needed
All other duties as assigned
Qualification
Required
Ability to facilitate in 2 or more assigned technical areas
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate via telephone-maintaining a positive demeanor
Verbally communicate with all levels of staff-maintaining a positive demeanor
Takes initiative
Excellent listening skills
Attention to detail
Minimum 5 years' experience of direct dental customer service experience on technical related issues
PC literacy required: MS Office Skills (Outlook, Word, Excel)
Strong Communication Skills
Customer Focus
Problem Solving
Decision Quality
Willingness to Learn
Productive Work Habits
Perform tasks at multiple workstations-standing and sitting for extended periods of time
Preferred
High school diploma or GED equivalent
Benefits
Health
Dental
Vision
Disability
Life insurance
Paid holiday
Vacation
Sick time
401K with company contribution
Tuition reimbursement
Company
Perry & Young Dental Lab
Perry & Young is a nationally recognized full-service dental laboratory headquartered in suburban Denver, Colorado.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase