LearningMate · 20 hours ago
Subject Matter Expert (SME) for IT Support and Operations Course Development
United States
Contract
Remote
Senior Level
5+ years expLearningMate is seeking highly skilled and experienced Subject Matter Experts (SMEs) to develop cutting-edge, practical course content for their professional certificate program. The successful candidate will leverage their real-world expertise to create engaging and competency-based modules that align with current industry standards and prepare learners for immediate career impact.
EducationSoftware
Responsibilities
Content Development: Design, write, and review high-quality, technically accurate, and engaging course modules for IT Support and Operations topics, based on an existing high-level outline. Topics include, but are not limited to: Microsoft 365 Core Service Administration (e.g., mailboxes, domains, SharePoint, Teams), Identity & Security Enforcement (e.g., Zero-Trust, authentication, Conditional Access, Secure Score), Data Governance & Purview (e.g., sensitivity labels, DLP policies, compliance auditing), Copilot & Agent Operations (e.g., deploying Copilot, managing Power Platform Agents)
Competency Alignment: Ensure all course material is structured around clear learning objectives and practical, measurable competencies relevant to an IT Support and Operations professional
Asset Creation: Develop supporting course assets, including hands-on labs/exercises, knowledge checks, quizzes, and summative assessments
Collaboration: Work closely with Instructional Designers, Editors, and Project Managers to iterate on content, ensure pedagogical effectiveness, and maintain project timelines
Industry Validation: Review and update content to ensure it reflects the latest tools, best practices, and trends in the IT Support and Operations field
Qualification
Required
Minimum of 5-7 years of professional experience in an IT Support, IT Operations, System Administration, or related role
Proven, hands-on expertise with the technologies, particularly: Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams, Admin Center), Microsoft Entra ID (Azure AD) and Security concepts (MFA, Conditional Access, PIM), Microsoft Purview (Data Loss Prevention, Sensitivity Labels, Compliance Manager), Knowledge of emerging technologies like Microsoft Copilot and Power Platform for IT Support
Excellent written communication skills, with the ability to translate complex technical concepts into clear, concise, and engaging instructional content
Preferred
Prior experience in curriculum development, technical writing, corporate training, or teaching is highly desirable
Relevant industry certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or CompTIA Server+ are a strong plus
Company
LearningMate
Online learning solutions provider.
1001-5000 employees
H1B Sponsorship
LearningMate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (8)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Helix Investments
2020-08-18Acquired
2009-07-09Private Equity· $10M
Leadership Team
Mark Wheeler
Vice President of Strategic Partnerships
Cathi D. Cohen
Director of Strategic Partnerships
Recent News
Google Patent
2025-02-16
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