DVL Group, Inc. · 9 hours ago
HVAC Service Coordinator
Sandy, UT
Full-time
Hybrid
Entry Level
$30.88/hr - $33.17/hr
1+ years expDVL Group, Inc. is a nationally certified Great Place To Work Company since 2018, seeking an HVAC Service Coordinator to prepare service work for estimation and collaborate with various departments. This role involves managing service tickets, assisting the sales team, and ensuring timely job completion in a fast-paced environment.
Network HardwareSoftware
Responsibilities
Prepare Thermal service work to be estimated by gathering proposals, specifications and other documents as well as working with Thermal technicians
Submission via customer portals and providing updates
Assist the Sales team by providing guidance with service bids
Collaborate with field technicians and Parts Sales Department to assist in parts lookup and availability
Efficient follow-up to pursue outstanding quotes and ensure jobs are completed as promised
Identify labor, material, time requirements by studying proposals, specifications, and interrelated forms
Maintain parts inventory for Service Technicians’ trucks and the Service Department
Compute cost by analyzing labor, material and time requirements
Order parts from the Parts Sales Department and 3rd party vendors per the job requirements
Create service ticket for the work to be scheduled through dispatch
Ensure all logistics, materials and technologies align with scope of services
Review and analyze financial contractual and quoting obligations regarding the service
Create Method of Procedure (MOP) to meet customers’ requirements for job completion
Assist Thermal technicians with truck inventory paperwork
Assist with answering Service customer phone calls as needed
Back up coverage for Estimating Coordinators in all locations as needed
Qualification
Required
High School Diploma is required
At least one year of recent and relevant customer service quoting experience required
Experience with customer portals
Experience with basic estimating and accounting and with contract language
Experience with purchase orders, bids, and subcontracts
Ability to manage multiple tasks and work consistently in a volume–driven, fast–paced environment
Strong organizational and time management skills
Proficient with Microsoft Office Suite
Highly proficient with Excel
Able to work in a hybrid workplace requiring office attendance approximately 24 hours per week including Tuesdays
Preferred
Some college preferred
Prior Thermal Services experience preferred
Benefits
Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)
401(k) Retirement Program and Company Match
Medical & Prescription Drug
Dental
Voluntary Vision
15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year
FREE Short & Long-Term Disability
FREE Basic Life/AD&D
Voluntary Supplemental Life insurance
Flexible Spending Accounts (Health Care and Dependent Care)
Employee Assistance Program
Health Advocate
Tuition Reimbursement
Company
DVL Group, Inc.
DVL is a 140+ person employee owned company headquartered in the Philadelphia metro area with a national platform backed by their people, solutions, and service.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-11-30IPO
Leadership Team
G
Gary Hill
CEO
Company data provided by crunchbase