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Pontoon Solutions · 22 hours ago

Client Services Analyst - Payments

Chester County, PA

Contract

Hybrid

Mid Level

£61K/yr - £61K/yr

Pontoon Solutions is a leading employment consultancy seeking a Client Implementation Analyst to join their EMEA CashPro Connect team at a global bank. The role focuses on delivering technical cash management and payment solutions to corporate clients, ensuring smooth connections to payment platforms and supporting project delivery.

Information TechnologySoftware

Responsibilities

Serve as the primary point of contact for corporate clients, managing communications, timelines, and project updates

Support the implementation of cash management solutions including connectivity through CashPro File Import, Host-to-Host, SWIFT, EBICS, and other electronic channels

Guide clients through file validation, UAT, and production testing to ensure accurate payment processing and straight-through processing

Coordinate with internal teams (operations, technology, product) to resolve issues, implement configuration changes, and ensure smooth client onboarding to production

Support project delivery, including planning timelines, identifying risks, and driving resolution to meet client expectations

Participate in upcoming initiatives including client migration projects to the bank’s strategic payment platforms

Qualification

Client-facing experienceProject coordinationPayments expertiseStakeholder managementFile format knowledgeCash management solutionsTesting activitiesCommunication skills

Required

Proven client-facing experience, ideally in banking, treasury, or payments services

Strong stakeholder management and communication skills, capable of leading discussions and guiding clients through technical processes

Experience in project coordination or delivery in a corporate banking or financial services environment

Ability to manage multiple client deliverables, timelines, and dependencies effectively

Preferred

Experience or familiarity with payments, cash management, or treasury processes

Knowledge of payment file formats (ISO20022 XML, SWIFT MT/MX, BACS, HML/Code) and file-based connectivity

Exposure to corporate cash management solutions such as CashPro Connect, Host-to-Host, SWIFT, EBICS, or similar systems

Experience supporting UAT, regression testing, or production file testing

Company

Pontoon Solutions

Glassdoor3.8

Pontoon Solutions is a provider of workforce solutions

Founded in 2012

Jacksonville, Florida, USA

501-1000 employees

http://www.pontoonsolutions.com

Funding

Current Stage

Late Stage

Leadership Team

Ben Diersing

Global CFO

Anthony Dazzo, CCWP

Supplier Partnership Manager

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