Kansys · 22 hours ago
Technical System Analyst
United States
Full-time
Remote
Mid Level
3+ years expKansys specializes in billing software and services for communications and enterprise businesses. The Technical System Analyst is responsible for providing technical development and delivery of micro projects, offering support to users, troubleshooting issues, and maintaining system reliability while enhancing customer relationships.
HardwareInformation ServicesInformation Technology
No H1B
Hiring Manager
Jacquelyn Mcfalls
Responsibilities
Technical Support : Respond to user inquiries regarding deliverables and timelines for the projects
Issue Diagnosis : Troubleshoot and resolve technical project problems by analyzing logs, error messages, and user feedback
Coordinate and complete assigned project tasks within designated timelines
Track project timelines, support stakeholders, and monitor ongoing progress
Develop , test, and maintain Kansys team software project solutions
Create , test, and maintain custom reports using standard business intelligence and reporting tools
Contribute to the development and maintenance of information system documentation
Contribute to the development and training of the customer to construct base elements enabling simple self-sufficiency
Qualification
Required
Proficient in crafting, optimizing, and troubleshooting SQL queries in Microsoft SQL Server
Experienced with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote desktop tools
Skilled in shell scripting and XML processing
Knowledgeable in common software applications, including Microsoft Office, VPN, and RDP
Capable of reading, troubleshooting, analyzing, and debugging C# code
Strong development process and analytical skills
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple priorities
Customer-centric mindset to foster strong customer loyalty and drive sustainable growth by aligning products, services, and operations around customer needs
Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience
3+ years of experience in a technical support or mediation development/support role
Preferred
Experienced with GitHub for version control, collaboration, and code management
Familiarity with DBA role, Grafana, C#, .NET, and React
Benefits
Be part of a supportive team that values learning and growth
Gain exposure to real-world software systems and customer interactions
Make a meaningful impact by helping customers succeed
Company
Kansys
Kansys designs and installs back office functions for telecomm companies, known as BSS/OSS.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-04Acquired
Leadership Team
Arthur Koenig
Chief Executive Officer
David Hays
Chief Operating Officer
Company data provided by crunchbase