Apply on Employer Site

Dynatrace · 3 hours ago

Principal Solution Architect, ServiceNow AI Platform Integrations(m \ f \ x)

United States

Full-time

Remote

Senior Level, Lead/Staff

$204K/yr - $306K/yr

7+ years exp

Dynatrace is a one-product software company creating real value for large enterprises. The Principal Solution Architect will drive the technical core of the ServiceNow partnership, collaborating with product teams to design and implement high-impact integrations and solutions.

Business Process Automation (BPA)Developer ToolsEnterprise SoftwareInformation TechnologySaaSSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Co-innovate with Dynatrace Product & Engineering teams and ServiceNow counterparts, translating market needs into high-impact features

Drive and shape end-to-end solution design, validation, and lifecycle management for Dynatrace–ServiceNow integrations and modules, including ITOM, ITSM, Security & Risk, and Workflow

Contribute to reference architectures, implementation guides, and demo environments to accelerate adoption and showcase best practices

Oversee certification and quality-assurance processes for integrations published on the ServiceNow Store and Dynatrace Hub

Act as a technical advisor for complex integration challenges, leading proofs-of-concept and solution workshops

Capture and relay feedback from customers and partners to continuously refine integration patterns and product roadmaps

Qualification

Solution ArchitectServiceNow integrationITOM/ITSM solutionsServiceNow Implementation SpecialistREST APIsJavaScriptWorkflow automationLeadership skillsCross-functional collaborationPresentation skillsTechnical writing

Required

7–10+ years of experience as Solution Architect (or similar), ideally in cloud, data ingestion, observability, or integrations

5+ years of experience architecting and implementing ITOM/ITSM solutions, with hands-on ServiceNow integration expertise

Preferred

Holding a ServiceNow Implementation Specialist certification (ITOM or ITSM)

Proven track record of designing and delivering certified integrations between enterprise software vendors

Strong leadership and cross-functional collaboration skills to build consensus across Product, Engineering, and Partner teams

Deep expertise in REST APIs, scripting (JavaScript), event ingestion, workflow automation, CSDM and CMDB

Excellent presentation, facilitation, and technical writing abilities

Benefits

Health

Dental

Life

STD

LTD

401K

PTO

Company-sponsored premium benefits

Medical

Dental

Vacation/holidays

Company matching 401(k) Plan

Company

Dynatrace

Glassdoor4.2

Dynatrace delivers answers and intelligent automation from data.

Founded in 2005

Waltham, Massachusetts, USA

5001-10000 employees

https://www.dynatrace.com

H1B Sponsorship

Dynatrace has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (15)

2022 (23)

2021 (23)

2020 (8)

Funding

Current Stage

Public Company

Total Funding

$21.9M

Key Investors

KB SecuritiesBain Capital Ventures,Bay PartnersBain Capital Ventures

2023-03-23Post Ipo Equity

2019-07-31IPO

2011-07-06Acquired

Leadership Team

Rick McConnell

CEO of Dynatrace

Bernd Greifeneder

CTO

Recent News

The New Stack

The enterprise is not ready for “the rise of the developer”

2026-02-06

SiliconANGLE

Inside Dynatrace and DevCycle’s push to close the observability gap for agentic software development

2026-02-04