Telaid Industries, Inc. · 11 hours ago
Service Delivery Coordinator
Georgia - Norcross, GA 30071
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrTelaid Industries, Inc. is a provider of technology deployment solutions to multi-site clients. The Service Delivery Coordinator will support the Field Service Team by scheduling field technicians, building relationships with the workforce, and achieving performance metrics while optimizing scheduling to meet customer needs.
Information Technology
Responsibilities
Recruit and source outside service providers to support service and project teams, especially those that require specific skills, licenses, or relevant experience and training
Partner Utilization
Build and maintain relationships with our outside service providers
Advocate for outside service providers to adopt and correctly utilize the Telaid labor platform systems
Support new business partners onboarding journey and engagement with Telaid
Control labor spend to meet or beat planned labor budgets
Overcommunicate and demonstrate best practices when sourcing labor for our clients
Learn and understand Telaid’s customer requirements and apply that knowledge
Establish, capture, report, and use KPI metrics and data within ServiceNow such as tech performance ratings, late, no show, first visit resolution, timely deliverable and closure, and SLA compliance
Perform all dispatching responsibilities in scheduling outside service providers for work orders:
Perform outbound calls to sell tickets not sold via the automated WO invite process
Document all sell activity/efforts in the system (calls, emails, etc.)
Understand the scope of work of assigned jobs and effectively communicate client requests to technicians
Retain knowledge about specific clients or projects you are supporting
Support all aspects of project and rollouts (scheduling, creating routes, pre-sell activities)
Manage labor spend to the set FLB or below for your assigned tasks (SN Wallet) and escalate if at risk or exceeding set thresholds
Perform other work-related duties as assigned by management
Qualification
Required
Proficiency in the Microsoft Office 365 suite
Clear and professional verbal and written communication
Strong multitasking skills to handle multiple priorities at once
Ability to adapt to resolve issues that arise
Desire to work in a fast growing changing environment
High School Diploma or equivalent required
Benefits
401k with employer matching and Profit Sharing
Medical, Dental, Vision, Life and Disability Insurance Benefits
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Other Voluntary Benefits: Critical Illness and Accident Insurance
Pet Insurance
Bark – Parental controls to ensure online safety for kids
Norton LifeLock Identity Protection
Employee Discount Program
Company
Telaid Industries, Inc.
Telaid is dedicated to handling complex technology deployments and end-to-end technology lifecycle support exclusively for multi-site clients.
Founded in 1981
201-500 employees
H1B Sponsorship
Telaid Industries, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Chris Patsiga
Chief Executive Officer
Bill Patsiga
Partner
Recent News
Digital Journal
2024-11-07
Prime Publishers
2023-12-26
2023-12-26
Company data provided by crunchbase