Hagerty · 13 hours ago
Technical Product Manager
United States
Full-time
Remote
Senior Level
5+ years expHagerty is an automotive enthusiast brand and the world’s largest membership organization, dedicated to preserving car culture for future generations. They are seeking a Technical Product Manager focused on Insurance Billing to lead the development and operational success of billing modules within their insurance policy technology platforms, specifically emphasizing Duck Creek Billing.
Auto InsuranceInsuranceInsurTech
Responsibilities
Own the product vision and roadmap for Insurance Billing, aligning business objectives with platform capabilities and technical constraints
Drive prioritization across features, enhancements, regulatory needs, defect remediation, and modernization efforts
Evaluate vendor capabilities, Duck Creek roadmap items, and emerging billing/payment technologies to inform product strategy
Serve as the product expert for Duck Creek Billing, including invoicing, payment processing, adjustments, refunds, write-offs, and delinquency workflows
Partner with Finance, Accounting, and Operations to ensure billing functionality supports downstream financial processes and reporting
Ensure compliance with insurance regulations, billing standards, and audit requirements across states and products
Translate complex billing business requirements into clear, developer-ready features, and acceptance criteria, grounded in Duck Creek configuration and extension patterns
Lead discovery with internal users and SMEs to identify billing pain points and validate solutions
Define integration requirements between Duck Creek Billing and payment gateways, general ledger systems, customer portals, and downstream platforms
Own and groom the billing backlog, balancing new capabilities, enhancements, and technical debt
Work closely with Engineering and QA throughout design, build, testing, and release to ensure high-quality delivery
Actively participate in sprint planning, grooming, demos, and retrospectives
Ensure billing solutions are designed in alignment with Duck Creek best practices, architectural standards, and enterprise integration patterns
Partner with both the business and engineering to assess tradeoffs between configuration vs customization within Duck Creek Billing
Stay current on Duck Creek product updates, release notes, and platform capabilities
Advocate for intuitive billing experiences for both internal users and policyholders
Support change management, documentation, and training to ensure successful rollout and adoption of billing features
Define and track KPIs related to billing accuracy, payment success rates, cycle times, operational efficiency, and customer impact
Use data and insights to inform prioritization and continuous improvement
Act as a billing product expert and trusted advisor to stakeholders
Navigate ambiguity and complex tradeoffs, providing clear product direction and decision-making
Qualification
Required
5+ years of product management experience, with direct ownership of P&C insurance billing systems
Hands-on experience with Duck Creek Billing in a product management or product owner capacity
Proven involvement in at least one Duck Creek Billing implementation, migration, or major enhancement, including requirements definition through delivery
Strong understanding of P&C insurance billing concepts, including invoicing cycles, payment plans, adjustments, cancellations, reinstatements, and refunds
Experience working with integrations between Duck Creek Billing and payment processors, finance/GL systems, and customer-facing applications
Exposure to SOX controls and audit requirements, particularly as they relate to billing, payments, financial reporting, and system change management
Ability to translate complex billing and financial requirements into technical solutions
Experience working in agile delivery environments with cross-functional teams
Preferred
Experience with Duck Creek Policy or Claims in addition to Billing
Exposure to SaaS-based Duck Creek implementations
Familiarity with payment gateways, PCI considerations, or billing-related compliance requirements
Experience supporting multi-state or multi-product insurance billing models
Company
Hagerty
We're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving
1001-5000 employees
H1B Sponsorship
Hagerty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$195.6M2025-08-07Post Ipo Secondary· $90.6M
2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
Leadership Team
Arjun Chowdri
Senior Vice President, Membership & Retention
Gary Chard
Senior Vice President, Operations - Marketplace
Recent News
Broad Arrow Auctions
2025-07-22
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