I Am Boundless · 14 hours ago
IT Support Specialist I
Worthington, OH
Full-time
Onsite
Entry Level
$55K/yr - $66K/yr
1+ years expI Am Boundless is a non-profit organization specializing in assisting individuals with I/DD, serving Ohio for over 40 years. The IT Support Specialist I will provide technical support for systems, software, and hardware, ensuring timely problem resolution and acting as a liaison for customer service.
FamilyResidentialService Industry
Responsibilities
Providing day-to-day technical support to both internal and external client’s systems
Software and hardware installs
Configures and troubleshoots laptops, workstations, servers, mobile devices, and networks
Acts as liaison between customers, departments, and within the organization for problem resolution
Ensures that problems are resolved in an accurate and timely manner or are passed to specialists for advanced problem diagnosis
Utilizes technical expertise for moderately complex aspects of major system components used to support the business
Qualification
Required
High school diploma or equivalent; Associate degree in IT or related field is a plus
Familiarity with common operating systems and software applications
Ability to diagnose and resolve basic technical issues
Strong interpersonal skills with a customer-centric attitude
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow)
Ability to work in a team and adapt to changing situations
Minimum 1 year work experience in a technical role
Experience supporting Windows
Benefits
401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment– Immediately 100% Vested
Annual Increases
5 Weeks of Paid Time Off
8 Paid Holidays
Medical Insurance
Free Dental & Vision Insurance
Flexible Spending Account (FSA)
Dependent Care Account (DCA)
Life Insurance & Supplemental Life Insurance
Disability Insurance
Tuition Discount Opportunities with Schools like Capella University & Franklin University
A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
Paid Training & Development Opportunities
Employee Assistance Program (EAP)- Counseling, Therapy, Finance, Legal
Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
Wellbeing Resource s(Up to $50 off Health Insurance Premium Monthly)
Company
I Am Boundless
I Am Boundless providing residential support, autism services, counseling to individuals and families.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Morgan, SHRM-CP
Business Partner Manager
Jayme Jurkovac Mahon
Business Partner Manager, People & Culture
Recent News
Behavioral Health Business
2025-10-16
Behavioral Health Business
2025-03-25
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