Dynatrace · 10 hours ago
Principal Solution Architect, ServiceNow AI Platform Integrations(m \ f \ x)
United States
Full-time
Remote
Senior Level, Lead/Staff
$204K/yr - $306K/yr
7+ years expDynatrace is a one-product software company creating real value for the largest enterprises and millions of end customers globally. The Principal Solution Architect will drive the technical core of the ServiceNow partnership, collaborating with Product Managers and Architects to design solutions and ensure customer satisfaction with Dynatrace and ServiceNow integrations.
Business Process Automation (BPA)Developer ToolsEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Co-innovate with Dynatrace Product & Engineering teams and ServiceNow counterparts, translating market needs into high-impact features
Drive and shape end-to-end solution design, validation, and lifecycle management for Dynatrace–ServiceNow integrations and modules, including ITOM, ITSM, Security & Risk, and Workflow
Contribute to reference architectures, implementation guides, and demo environments to accelerate adoption and showcase best practices
Oversee certification and quality-assurance processes for integrations published on the ServiceNow Store and Dynatrace Hub
Act as a technical advisor for complex integration challenges, leading proofs-of-concept and solution workshops
Capture and relay feedback from customers and partners to continuously refine integration patterns and product roadmaps
Qualification
Required
7–10+ years of experience as Solution Architect (or similar), ideally in cloud, data ingestion, observability, or integrations
5+ years of experience architecting and implementing ITOM/ITSM solutions, with hands-on ServiceNow integration expertise
Preferred
Holding a ServiceNow Implementation Specialist certification (ITOM or ITSM)
Proven track record of designing and delivering certified integrations between enterprise software vendors
Strong leadership and cross-functional collaboration skills to build consensus across Product, Engineering, and Partner teams
Deep expertise in REST APIs, scripting (JavaScript), event ingestion, workflow automation, CSDM and CMDB
Excellent presentation, facilitation, and technical writing abilities
Additional experience with ServiceNow Security Operations (SecOps) and/or Governance, Risk & Compliance (GRC), DevOps
Familiarity with Dynatrace observability, application security, automation, and DevSecOps concepts
Additional ServiceNow certifications such as Certified System Administrator or Application Developer
Benefits
Health
Dental
Life
STD
LTD
401K
PTO
Company-sponsored premium benefits
Medical
Dental
Vacation/holidays
Company matching 401(k) Plan
Company
Dynatrace
Dynatrace delivers answers and intelligent automation from data.
5001-10000 employees
H1B Sponsorship
Dynatrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (25)
2023 (15)
2022 (23)
2021 (23)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$21.9MKey Investors
KB SecuritiesBain Capital Ventures,Bay PartnersBain Capital Ventures
2023-03-23Post Ipo Equity
2019-07-31IPO
2011-07-06Acquired
Leadership Team
Rick McConnell
CEO of Dynatrace
Bernd Greifeneder
CTO
Recent News
2026-02-06
Company data provided by crunchbase