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Hardware Support Specialist jobs in United States
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Think Consulting · 2 days ago

Hardware Support Specialist

Think Consulting is seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance and system support. The ideal candidate will perform hardware maintenance, execute minor system tasks, and provide technical assistance while ensuring effective support for both CONUS and OCONUS missions.
ConsultingInformation Technology
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Hiring Manager
Rachel G.
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Responsibilities

Perform hardware maintenance and minor installations on equipment identified within the task order
Understand inter-operational relationships of system components to effectively support maintenance services
Execute minor system tasks, including software loading, system reboots, and operational checks
Install and integrate new releases, updates, and changes to COTS hardware and software
Identify, diagnose, and address hardware failures or potential failure indicators
Operate automated hardware management and diagnostic tools, including remote monitoring systems
Interpret diagnostic results to maintain, repair, or upgrade hardware systems
Plan, execute, and recommend preventative maintenance activities (with government approval)
Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
Offer technical assistance to field service personnel as needed
Support mission requirements requiring CONUS and OCONUS travel

Qualification

TS/SCI clearanceDoD 8570 IAT Level IICompTIA A+ CECOTS hardwareTroubleshooting skillsMicrosoft Office 365ITIL FoundationCustomer serviceIndependent work

Required

TS/SCI clearance with the ability to obtain a CI polygraph
Strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices
Detail-oriented and technically proficient
Perform hardware maintenance and minor installations on equipment identified within the task order
Understand inter-operational relationships of system components to effectively support maintenance services
Execute minor system tasks, including software loading, system reboots, and operational checks
Install and integrate new releases, updates, and changes to COTS hardware and software
Identify, diagnose, and address hardware failures or potential failure indicators
Operate automated hardware management and diagnostic tools, including remote monitoring systems
Interpret diagnostic results to maintain, repair, or upgrade hardware systems
Plan, execute, and recommend preventative maintenance activities (with government approval)
Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
Offer technical assistance to field service personnel as needed
Support mission requirements requiring CONUS and OCONUS travel
DoD 8570 IAT Level II certification
One (1) of the following certifications: CompTIA A+ CE, HDI-CSR (Customer Service Representative), HDI-SCD (Support Center Director), HDI-SCA (Support Center Analyst), ITIL Foundation, Microsoft Office 365
Candidates must meet one of the following education and experience combinations: High School Diploma or GED + 10+ years of relevant experience, Associate's Degree + 8+ years of relevant experience, Bachelor's Degree + 6+ years of relevant experience, Master's Degree + 4+ years of relevant experience, PhD + 2+ years of relevant experience

Preferred

Experience supporting government or DoD environments
Familiarity with COTS hardware and enterprise IT systems
Strong troubleshooting and diagnostic skills
Ability to work independently in field or remote environments

Company

Think Consulting

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Founded in 2004, Think is a national technology and operations management consulting practice, providing services to commercial customers as well as state/federal public customers.

Funding

Current Stage
Growth Stage

Leadership Team

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Tony Gruebl
CEO & Founder
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Joe Poling
President & Chief Revenue Officer
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Company data provided by crunchbase