Think Consulting · 1 day ago
Hardware Support Specialist
Bethesda, MD
Full-time
Onsite
Mid, Senior Level
4+ years expThink Consulting is seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance and system support. The ideal candidate will perform hardware maintenance, execute minor system tasks, and provide technical assistance while ensuring effective support for both CONUS and OCONUS missions.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Rachel G.
Responsibilities
Perform hardware maintenance and minor installations on equipment identified within the task order
Understand inter-operational relationships of system components to effectively support maintenance services
Execute minor system tasks, including software loading, system reboots, and operational checks
Install and integrate new releases, updates, and changes to COTS hardware and software
Identify, diagnose, and address hardware failures or potential failure indicators
Operate automated hardware management and diagnostic tools, including remote monitoring systems
Interpret diagnostic results to maintain, repair, or upgrade hardware systems
Plan, execute, and recommend preventative maintenance activities (with government approval)
Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
Offer technical assistance to field service personnel as needed
Support mission requirements requiring CONUS and OCONUS travel
Qualification
Required
TS/SCI clearance with the ability to obtain a CI polygraph
Strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices
Detail-oriented and technically proficient
Perform hardware maintenance and minor installations on equipment identified within the task order
Understand inter-operational relationships of system components to effectively support maintenance services
Execute minor system tasks, including software loading, system reboots, and operational checks
Install and integrate new releases, updates, and changes to COTS hardware and software
Identify, diagnose, and address hardware failures or potential failure indicators
Operate automated hardware management and diagnostic tools, including remote monitoring systems
Interpret diagnostic results to maintain, repair, or upgrade hardware systems
Plan, execute, and recommend preventative maintenance activities (with government approval)
Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
Offer technical assistance to field service personnel as needed
Support mission requirements requiring CONUS and OCONUS travel
DoD 8570 IAT Level II certification
One (1) of the following certifications: CompTIA A+ CE, HDI-CSR (Customer Service Representative), HDI-SCD (Support Center Director), HDI-SCA (Support Center Analyst), ITIL Foundation, Microsoft Office 365
Candidates must meet one of the following education and experience combinations: High School Diploma or GED + 10+ years of relevant experience, Associate's Degree + 8+ years of relevant experience, Bachelor's Degree + 6+ years of relevant experience, Master's Degree + 4+ years of relevant experience, PhD + 2+ years of relevant experience
Preferred
Experience supporting government or DoD environments
Familiarity with COTS hardware and enterprise IT systems
Strong troubleshooting and diagnostic skills
Ability to work independently in field or remote environments
Company
Think Consulting
Founded in 2004, Think is a national technology and operations management consulting practice, providing services to commercial customers as well as state/federal public customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Gruebl
CEO & Founder
Joe Poling
President & Chief Revenue Officer
Recent News
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