Trustmark · 15 hours ago
Service Delivery Analyst III - CMDB Administrator
Lake Forest, IL
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $158K/yr
4+ years expTrustmark is committed to improving wellbeing for everyone, fostering a culture of trust and inclusion. The CMDB Administrator will manage and maintain the Configuration Management Database in ServiceNow, supporting ITSM processes and enhancing service delivery across multiple providers.
FitnessHealth Care
Responsibilities
Builds and manages a transition governance structure that ensures consistency and alignment with projects and initiatives between service design and service delivery
Ensure operational readiness through planning, execution, governance, building appropriate controls, measures and reporting
Lead engagement and process activities with and/or between: EVM, Finance, Enterprise Architecture Board, Legal, Contract Management, Compliance, OCM, InfoSec, EPMO, Managed Service Vendors, IT Service Design and IT Service Delivery
Assist in building business case presentations for IT infrastructure projects and initiatives. Manages to the IT service operational budgets, project and initiatives budgets and assists IT Operations with resource planning
Creates and delivers effective and influential business presentations to senior level leadership
Works on special initiatives that include streamlining of process, quality initiatives, or leading small projects
Oversees the end-to-end service delivery across all providers. Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs). Ensures incident, problem, change, and release management processes are followed
Coordinates and aligns services from multiple providers. Ensures service consistency and compliance with organizational standards. Supports the integration of new services and providers into the existing service landscape
Qualification
Required
Bachelor's Degree and/or 4 – 6 years of related experience OR High School Diploma or GED with 6-8 years of related experience
Benefits
Health/dental/vision
Life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
Many health and wellness initiatives
Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums
Company
Trustmark
Trustmark is a national employee benefits company.
1001-5000 employees
H1B Sponsorship
Trustmark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (5)
2022 (9)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
D
Daniel Hanke
Senior Vice President, Chief Information Officer (CIO)
Erich Sternberg
Chief Strategy Officer and President, Voluntary Benefits
Recent News
2026-01-21
Company data provided by crunchbase