IES Communications · 1 day ago
Operations Trainer
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
6+ years expIES Communications is a national provider of industrial products and infrastructure services. The Operations Trainer is responsible for training employees on software systems and processes, conducting assessments, developing training materials, and ensuring effective communication of processes to enhance business performance.
Information and Communications Technology (ICT)Information ServicesInformation Technology
Responsibilities
Conduct training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
Evaluates training by assessing effectiveness of training to specific job applications
Maintains quality service by establishing and enforcing program specific standards
Implement training processes and best practices that add value and improve business performance
Ensure all personnel have required access and understand what their role requires within the systems that IES functions in
Provide instruction and eLearning guides for new features as they are launched
Development of comprehensive training materials for both classroom and eLearning experiences
Confirm staff understands how to correctly use systems and provide precise reporting to management
As needed, provide one on one training sessions to employees with questions and/or issues working in the various systems
Provide refresher trainings as necessary
Work with Training, Process and IT Management to identify any issues and correct any training materials
Ensure precise processes are being communicated in a timely manner
Gather feedback from teams to improve trainings and processes
Other responsibilities as assigned
Qualification
Required
Operate as a team member of management
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Lead by positive example on policy, quality, safety, ethics, and customer-satisfaction attitude
Must be able to work a non-standard work schedule as required to provide job, team or individual specific training
Must promote the Company culture and mission to all employees, vendors, clients and business partners
Must have proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s)
Must be an expert in the Company's management systems
Must able to travel within the United States as needed
Must possess at least a High School diploma or GED equivalency
Must have a minimum of three (3) years' experience at IES working in a PMA or higher-level role
Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration
Must be proficient with IESOS, Spectrum, SharePoint, Microsoft Office (Word, Excel, PowerPoint and MS Project)
Must meet Company minimum driving standards
Preferred
Working knowledge of instructional design and adult learning theory practice preferred
Previous professional training preferred
Maintain technical knowledge by attending educational workshops; reviewing publications
Working knowledge of construction process (bid process, project management, delegation, financial etc.)
Company
IES Communications
IES Communications is a provider of communications technology, systems, and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Palazzolo
Project Manager, FDC Operations
Recent News
Columbia West
2025-10-11
Company data provided by crunchbase