AOTA · 1 day ago
Director, Technology
United States
Full-time
Remote
Director/Executive
8+ years expAOTA is seeking a Director of Technology to lead its IT function, focusing on executing a strategic IT roadmap that aligns with organizational goals. This role involves overseeing technology operations, managing vendor relationships, and leading a high-performing IT team to enhance member and staff experiences while ensuring cybersecurity and compliance.
Association
Responsibilities
Execute and institutionalize AOTA’s IT roadmap, prioritizing initiatives and driving cross-department adoption
Provide technically sound guidance and executive recommendations to the CFAO on technology strategy, vendor evaluation, and ROI assessment
Maintain a collaborative relationship with business units to support change management, process improvements, and strategic transformation
Build a culture of trust, transparency, and customer-service focus within the IT function
Report on IT initiatives and outcomes to leadership, ensuring alignment with organizational goals
Leverage appropriate technical tools and knowledge-sharing practices to support cross-departmental training and business continuity
Establish and maintain IT governance, policies, and standards, ensuring scalability and operational excellence
Oversee and support staff and vendors responsible for operational support of technology tools and processes, including key platforms such as AMS, Salesforce, productivity, and collaboration tools
Plan, lead, and execute critical technical initiatives, including system downgrades, cloud migration, platform optimizations, and ongoing product implementations and evolutions
Serve as a technology expert, providing insight and best practices across the organization for current and future initiatives
Maintain and adapt system and platform documentation to support operational continuity, transparency, and knowledge retention
Ensure users across the organization have appropriate, timely support and advisory services by overseeing help desk operations, defining service standards, and ensuring accountability for resolution and user satisfaction
Maintain oversight of a comprehensive security framework, including monitoring, reporting, regulatory compliance, and incident response planning and execution
Oversee the seamless operation and maintenance of IT systems, ensuring security, reliability, and compliance with data privacy regulations and best practices
Manage relationships with third-party vendors and service providers to ensure technology services align with strategic objectives and deliver value
Design and implement a robust cybersecurity framework to protect AOTA from evolving threats and proactively reduce risk
Lead, mentor, and develop a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement
Define service standards, escalation paths, and performance metrics for the IT team
Champion a customer-service mindset within the IT function and instill accountability and ownership among team members
Lead the formulation, planning, and execution of all IS/IT projects, including defining project objectives, system requirements, scope, timelines, and resource needs to ensure alignment with organizational priorities
Provide planning consultation and advisory services to departments on system development initiatives, ensuring solutions are scalable, integrated, and aligned with the IT roadmap
Ensure on-time, on-budget delivery of technology projects through disciplined project management, change management, and cross-departmental adoption
Develop and manage the IT operating budget, ensuring efficient allocation of resources to drive organizational priorities
Develop and maintain a comprehensive disaster recovery plan to ensure protection of critical data and continuity of operations during emergencies
Proactively safeguard AOTA’s data assets through risk management, compliance initiatives, and continuous monitoring
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
8+ years of progressive IT leadership experience, including at least 5 years in a senior leadership role
Proven success leading technology transformations, managing complex IT systems, and implementing strategic IT roadmaps
Demonstrated ability to lead IT teams and foster a collaborative, high-performance culture
Extensive experience leading IT projects and system implementations, with a track record of delivering on-time and on-budget outcomes
Strong project management and change management skills, driving adoption across decentralized teams
Deep understanding of IT domains, emerging technology trends, AI applications, cybersecurity, data analytics, and IT infrastructure management
Hands-on experience with AMS and Salesforce, with the ability to manage multiple systems, implement security frameworks (e.g., MFA), and oversee IT operations
Strong vendor and contract management experience, including ROI evaluation and strategic partnerships
Exceptional communication, presentation, and influencing skills, with the ability to convey complex technical concepts to non-technical stakeholders and engage at all organizational levels
Demonstrated customer-service focus, problem-solving orientation, collaboration, and ability to instill these behaviors within teams
Strong analytical skills with the ability to make data-driven decisions in high-pressure situations
Ability to manage multiple projects and priorities in a fast-paced, dynamic environment
Commitment to AOTA's mission, values, and delivering innovative technology solutions that enhance member and staff experiences
Preferred
Master's degree preferred
Nonprofit association or membership organization experience highly preferred
Familiarity with ITIL, PMP, or cybersecurity certifications is a plus
Company
AOTA
American Occupational Therapy Association
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Maureen Peterson
Chief Professional Affairs Officer
Neil Harvison
Chief Officer, Knowledge Division
Company data provided by crunchbase