Sprinter Health · 13 hours ago
Care Coordination Supervisor
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $75K/yr
3+ years expSprinter Health is dedicated to expanding access to healthcare through innovative patient experiences delivered at home. The Care Coordination Supervisor will manage team performance, ensure operational excellence, and maintain high-quality patient experiences across communication channels.
Health CareMedicalmHealthPersonal Health
Responsibilities
Own daily Care Coordination operations by reviewing overnight escalations, staffing coverage, active queues, and SLA performance to ensure timely, high-quality patient outreach
Monitor workload distribution and team performance, proactively addressing risks, bottlenecks, or underperformance using data and clear action plans
Lead, coach, and support Care Coordinators through 1:1s, team huddles, onboarding, and continuous feedback to reinforce expectations, quality, and engagement
Partner with Team Leads to triage and resolve complex or sensitive patient issues requiring supervisor-level judgment
Collaborate closely with Clinical (RN/NP) teams to appropriately escalate clinical decisions while maintaining patient safety, documentation standards, and operational quality
Oversee training and role readiness, ensuring new hires receive structured development and demonstrate consistent performance against expectations
Own documentation and quality standards by integrating QA reviews and Team Lead audits into a cohesive quality program
Create, manage, and review operational dashboards and performance trends to identify gaps, inform prioritization, and drive system-level improvements
Drive continuous improvement by identifying workflow inefficiencies, automation opportunities, and scalability gaps in partnership with Product, Engineering, and Ops teams
Lead change management for new tools, protocols, and workflow updates, ensuring consistent adoption and accountability across the team
Qualification
Required
3–5+ years of experience in healthcare operations, patient support, or care coordination
2+ years of direct people management experience, including coaching, performance management, and accountability
Strong coaching skills with a demonstrated track record of developing and supporting high-performing teams
Experience owning team performance metrics and using data to identify trends, gaps, and areas of concern
Proficiency in using electronic health records (EHRs), care coordination systems, and team communication tools
Experience managing high-volume operational workflows and balancing competing priorities across a team
Excellent organizational skills and attention to detail, particularly in documentation, quality review, and follow-through
Strong written and verbal communication skills, with the ability to translate operational data into clear insights for both leadership and frontline teams
Demonstrated ability to analyze trends, identify root causes, and implement workflow or process improvements
Comfortable navigating ambiguity and leading teams through rapid change
Commitment to maintaining patient confidentiality and delivering a compassionate, patient-centered experience
Company
Sprinter Health
Modern house calls that strengthen engagement with primary care
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$92.6MKey Investors
General CatalystAndreessen Horowitz
2025-05-15Series B· $55M
2021-10-13Series A· $33M
2021-03-01Seed· $4.6M
Leadership Team
Carole Sayegh
Director of Partner Experience
Recent News
2026-01-07
2025-10-22
2025-08-13
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