JLL · 15 hours ago
Services Team Leader
Belen, CRI
Full-time
Onsite
Mid, Senior Level
3+ years expJLL is a leading global provider of real estate and investment management services, and they are seeking a Services Team Leader to drive transformational projects that enhance client experiences in facility management. This role involves mentoring a team of Facilities Coordinators and ensuring exceptional client outcomes while adhering to internal policies and regulatory requirements.
CommercialReal Estate
Responsibilities
Lead a team of 8-15 Facilities Coordinator professionals, mentoring and coaching employees to build technical competencies and leadership capabilities
Drive continuous improvement initiatives based on project lessons learned and client feedback
Serve as the primary point of contact for client inquiries related to facility management operations and work order triage
Communicate updates, escalate issues as needed, and ensure client satisfaction through proactive service delivery
Supervise Facility Coordinators in the initiation, prioritization, categorization, and logging of service requests within the work order system
Coordinate internal resources to address facility management needs across key delivery categories (hard services, soft services, specialty services, emergency requests)
Ensure all facility management activities adhere to internal policies, procedures, and regulatory requirements
Qualification
Required
Bachelor's degree in Architecture, Civil Engineering, Construction Management, Construction Engineering or related field
Advanced English level proficiency
Minimum of 3 years in team leadership roles
Proficiency in MS Excel
Exceptional attention to detail for data accuracy and document consistency
Experience with Customer Ticketing Systems
Preferred
Experience with IFMS platforms including IBM Tririga or JLL Corrigo
Project Management Professional (PMP) certification or equivalent
Experience in commercial real estate or facilities management industry
Knowledge of SLA management and escalation protocols
Background in process improvement methodologies
Experience with bundling and duplicate work order programs for cost avoidance initiatives
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-02-05
2026-01-07
Company data provided by crunchbase