Agilent Technologies · 1 day ago
Field Service Engineer- Indianapolis
United States
Full-time
Remote
Mid Level
$43.12/hr - $67.37/hr
4+ years expAgilent Technologies is a company that inspires and supports discoveries to advance the quality of life. They are seeking a Field Service Engineer who will be responsible for on-site installation, maintenance, and repair of automated diagnostic systems, ensuring customer satisfaction and operational efficiency.
BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
Responsibilities
You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of automated diagnostic systems. Our diverse product lines encompass hardware, software, networking products, and operating systems
Installs and optimizes hardware/software/network products and configurations at customer sites
Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required
Document time and expenses in a timely manner as required in SAP and other means as requested by manager
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
Complete administrative and compliance reports promptly and accurately
Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
Responsive to customer requests for service and communicates proactively before, during, and after service
Train other field and customers on the solutions
Qualification
Required
Minimum requirements include a high school diploma, military training, an associate degree, or some college with major coursework in electronics. Previous work experience in a related field will be considered
Experience with troubleshooting and problem-solving
Verbal and written communication is clear, respectful, and timely
You enjoy traveling and visiting customers
You have a valid driver's license
Travel: (50)% There will be some overnights per month. This position requires daily driving to customer sites and maintaining a clean driving record
Could include international travel as needed for training
Preferred
A bachelor's in science - e.g., chemistry, analytical chemistry, biochemistry, biotechnology or similar preferred
4+ years of experience in a similar position or experience as a field service repairing and installing similar equipment, such as medical laboratory equipment or large instrumentation, is a plus!
Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus
Benefits
Eligibility for bonus
Stock
Benefits
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
2026-02-04
Company data provided by crunchbase