Chenega Professional Services Strategic Business Unit · 15 hours ago
AV Technician II
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expChenega Professional Services is looking for an AV Technician II to provide AV event support including data projection, audio amplification, and videoconferencing. The role involves assisting Meeting Management Technology Services to enhance organizational effectiveness through high-quality audio and video conferencing services.
Defense & Space
Responsibilities
Provide successful in room AV event support which includes data projection, audio amplification, video/audio production, videoconferencing, web streaming, audio/web conferencing and other emerging presentation technologies as adopted by the CDC
Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA
Utilize IFMS to monitor daily audio-visual support schedules and ad hoc requests
Triage and escalate AV service resolution with other third-party vendors and conference support staff
Provide training to customers in the use of media presentation and AV systems
Provide conference room set-up
Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required
Coordinate with CDC IT ServiceDesk staff and other third-party vendors to resolve equipment failure and connectivity issues
Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise
Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event
Be present when AV Engineers are servicing AV systems and conference rooms
Maintain digital signage system connectivity at all conference room locations
Other duties as assigned
Qualification
Required
HS Diploma or GED Required
Minimum of 1-3 years of experience supporting AV/VTC services
Preferred
Associate's Degree in an appropriate technical discipline preferred
Company
Chenega Professional Services Strategic Business Unit
The Professional Services Strategic Business Unit (PS SBU) specializes in providing Information Technology, Health and Scientific, Engineering and Technical Support, Professional Management and Administrative Services to Federal Government Civilian Agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Handly, MSMIT, CSM, SGP, SA, SPC
Chief Technology Officer, Professional Services Strategic Business Unit
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