Strada · 18 hours ago
Problem Resolution Specialist
US-FL-Tallahassee-3800 Esplanade Way
Full-time
Onsite
Entry Level
$29K/yr - $53K/yr
1+ years expStrada is a people, payroll, and technology leader simplifying international workforce management. They are seeking a dedicated and customer-focused Problem Resolution Specialist to handle inbound calls related to employee benefits, payroll inquiries, and retirement services, providing accurate information and guidance while delivering high-quality customer service.
Artificial Intelligence (AI)B2BInsuranceSaaSSoftware
No H1B
Responsibilities
Answer inbound calls from State of Florida employees and retirees in a professional, courteous, and timely manner
Assist callers with questions related to benefits enrollment, payroll, deductions, dependent documentation, and retirement information
Accurately document all interactions, actions taken, and resolutions in designated systems
Research and resolve inquiries by following established policies, procedures, and service level agreements (SLAs)
Escalate complex or sensitive issues to leadership or specialized teams as appropriate
Maintain confidentiality and compliance with state, federal, and organizational regulations
Meet or exceed quality, productivity, and attendance expectations
Participate in training, coaching sessions, and team meetings to remain current on program updates
Qualification
Required
High school diploma or equivalent (required)
Minimum of 1 year of customer service or call center experience preferred
Strong verbal communication and active listening skills
Ability to navigate multiple systems while speaking with customers
Attention to detail and strong documentation skills
Ability to handle sensitive information with discretion and professionalism
Dependable attendance and flexibility to support extended hours when required
Preferred
Experience supporting benefits, payroll, HR, or government programs
Prior experience in a high-volume inbound call center
Familiarity with service level metrics and quality standards
Benefits
Health coverage
Wellbeing programs
Paid leave (vacation, sick, parental)
Retirement plans
Learning opportunities
Company
Strada
Strada is a conversational AI platform helping insurance carriers, MGAs & brokers automate their phone calls.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.25MKey Investors
Y Combinator
2025-09-01Seed· $1.75M
2023-09-01Seed· $2.5M
Leadership Team
Arash Khazaei
Co-Founder & CTO
Recent News
2026-01-09
2025-12-11
Company data provided by crunchbase