FTI · 1 day ago
Senior Engineer - Product Technical Support
WI - Menasha
Full-time
Hybrid
Senior Level
5+ years expFaith Technologies is a company that leads in construction, engineering, manufacturing, and renewable energy. The Senior Engineer - Product Technical Support will provide expert-level technical support for Excellerate products, ensuring effective assistance to both internal and external customers while performing technical evaluations and data analysis.
Construction
Responsibilities
Receive, evaluate, and process technical support requests from customers and service personnel
Support the development and reporting of key metrics, including resolution times, technical support workload demands, support gaps, etc
Perform detailed analysis and troubleshooting of warranty claims as necessary
Perform technical reviews of various technical documents, processes, and procedures
Perform failure analysis of defective parts and components
Provide the viewpoint and technical expertise of personnel servicing Excellerate products
Provide input and analysis of recurring product issues and work with engineering and reliability teams to reduce failure rates or improve serviceability
Performs other related duties as required and assigned
Qualification
Required
Bachelor's degree in Electrical, Mechanical, Utility or related field
5 years experience supporting, troubleshooting or servicing a variety of industrial or utility electrical distribution equipment (Low and Medium-voltage switchgear, EV Chargers, BESS solutions, AC/DC power systems, generators, etc.)
Experience implementing and troubleshooting various communication protocols (Modbus, ethernet, CAN, BMS, API, Networking, etc.)
Ability to interpret highly technical documentation (Manuals, Electrical/Mechanical schematics, service reports, Bill of Materials, etc.)
Strong understanding of all safety hazards and required mitigation methods field personnel experience and implement when troubleshooting a variety of electrical distribution equipment and systems
Familiar with ERP or CRM platforms (e.g., Salesforce, Service Cloud, Acumatica)
Strong written and verbal communication skills
Detail-oriented with excellent organizational and documentation skills
Benefits
Competitive, merit-based compensation
Career path development
Flexible and robust benefits package
Industry-leading benefits
Company
FTI
Faith Technologies Incorporated (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts.
1001-5000 employees
H1B Sponsorship
FTI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (29)
2023 (36)
2022 (17)
2021 (27)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Michael Jansen
CEO & Chairman of the Board
Michael Richart
Chief Business Officer, Executive Vice President
Company data provided by crunchbase