Fisch Solutions · 16 hours ago
Help Desk Technician – Entry Level (1 - 3 Years Experience)
New Windsor, NY
Full-time
Hybrid
Entry Level
$20/hr - $24/hr
1+ years expFisch Solutions is one of the Hudson Valley’s leading Managed Service Providers (MSPs), and they are seeking a Help Desk Technician (Entry Level) to join their growing team. This position focuses on hardware deployment, network support, and basic Windows Server administration at a fixed client site in Orange County, NY.
Information ServicesInformation TechnologyWeb Development
Responsibilities
Provide on-site and remote support for users on desktop hardware, software, and network issues
Deploy and configure new computers, peripherals, and printers
Support and maintain network equipment including SonicWall, Meraki, WatchGuard, and Fortinet firewalls
Perform basic Windows Server administration including Active Directory user management and Group Policy troubleshooting
Assist in monitoring and resolving help desk tickets while maintaining documentation
Communicate clearly and effectively with clients and team members to resolve technical issues
Maintain and improve system performance, uptime, and end-user satisfaction
Qualification
Required
Minimum 1 year of IT support experience (help desk, desktop support, or field technician)
Experience deploying and troubleshooting computers and peripherals
Working knowledge of networks and basic server environments
Strong communication and organizational skills
Valid driver's license and ability to work onsite daily
Preferred
Experience with firewalls, routers, and managed switches
Prior experience with SonicWall, Meraki, WatchGuard, Ubiquiti, and Fortinet devices
Familiarity with Windows Server (Especially Active Directory User Management, Group Policy, & DNS)
Basic understanding of network topologies, Wi-Fi, and VPN technologies
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Fisch Solutions
Fisch Solutions is an information technology services provider company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jason Fisch
Founder / President
Recent News
2025-11-26
2025-03-28
Company data provided by crunchbase