LVT (LiveView Technologies) · 22 hours ago
Senior Oracle Field Service Cloud (OFSC) and Oracle CX Service Cloud Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
$155K/yr - $207K/yr
10+ years expLVT (LiveView Technologies) is redefining how businesses operate in the physical world with AI-driven solutions. The role involves designing, implementing, and supporting Oracle Field Service Cloud and CX Service Cloud solutions to enhance B2B service and field service operations.
Information TechnologyNetwork SecuritySecuritySoftware
Responsibilities
Implement, configure, and support Oracle Field Service Cloud (OFSC) and CX Service Cloud solutions to meet business objectives
Analyze business requirements and translate them into OFSC and Service Cloud configurations, workflows, and processes
Configure resource management, capacity planning, routing, mobility, and work order lifecycle management
Design and manage activity types, work zones, calendars, skills, SLA policies, queues, and assignment rules
Configure Oracle Fusion Service Cloud modules including Service Requests (SR) Management, Knowledge Management, Digital Customer Service, and Service Center UI/workspaces
Integrate OFSC and CX Service Cloud with upstream/downstream systems such as Salesforce CRM, Oracle ERP/SCM, or other third-party applications using REST/SOAP APIs
Configure OFSC Mobility for field technicians and monitor system performance to optimize scheduling and dispatch processes
Provide production support, troubleshooting, and issue resolution to ensure system stability
Present technical and functional capabilities of Oracle Fusion Service Cloud platform to stakeholders and clients
Prepare functional documentation, solution designs, and user training materials to support adoption and ongoing use
Qualification
Required
10+ years of experience in OFSC and Service Cloud configuration, implementation, and support
Strong hands-on experience with Oracle Field Service Cloud (OFSC) and Oracle CX Service Cloud (B2B/B2C Sales and Service)
Minimum 5 years' experience with Oracle Service Center, Knowledge Management, Digital Customer Service, and overall Fusion CX architecture
Deep understanding of field service business processes including dispatch, scheduling, workforce management, and capacity modeling
Experience with integrations using REST/SOAP APIs and knowledge of Oracle Service Cloud/ERP/SCM/CRM integrations
Understanding of VBCS, OTBI, and BI Publisher reporting
Client-facing experience with strong stakeholder management and communication skills
Bachelor's degree in Computer Science, Information Technology/Systems, Software Engineering, or related field
Familiarity with Agile implementation methodology and ability to work autonomously and in team environments
Preferred
Oracle OFSC and CX Service Cloud certification
Benefits
Health, families, and financial futures with a benefits package designed to support you inside and outside the office
Company
LVT (LiveView Technologies)
LVT provides rapidly-deployable surveillance hardware that runs on our proprietary SaaS platform.
501-1000 employees
H1B Sponsorship
LVT (LiveView Technologies) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
Sorenson Capital
2022-06-14Series B· $50M
Leadership Team
Ryan Porter
CEO
Arvind Bobra
Chief Financial Officer
Recent News
2026-01-15
2025-12-11
Company data provided by crunchbase