Wells Fargo · 10 hours ago
Spring Veteran Experienced Talent (VET) program: CLO WFM Intraday Senior Business Execution Administrator
IRVING, TX
Full-time
Hybrid
Mid, Senior Level
4+ years expWells Fargo is seeking a Senior Business Execution Administrator to be part of their Intraday Team in Consumer Lending Operations. This role is responsible for reviewing and reporting on Call Center Workforce Data and providing leadership and guidance to Workforce Management Administrators.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Provide leadership and direction to WFM Administrators and providing guidance, direction, and feedback as needed
Responsible for reviewing and/or completing the accuracy of daily LOB update reports
Review Abandonment and Occupancy weekly report
Research and resolve daily Help Desk JIRA tickets regarding Workforce Management issues or updates
Assign JIRA Tickets daily
Monitor daily updates to Genesys skill base changes and update as needed
Report out on weekly Focus Group stats
Submit and/or resolve Kanban daily
Monitor daily Microsoft Teams Intraday Chats
Attend or facilitate Monthly Leadership Touch Base meetings
Update Standard Operation Procedure (SOPs) and Job Aids as needed
Support the operations of a specific business line
Administer programs, projects, or processes specific to the business
Perform business operations that are administrative in nature
Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
Provide subject matter knowledge and interpretation of procedures to key business partners
Coordinate and monitor implementation and maintenance of processes, procedures, and policies
Interact with immediate Strategy and Execution colleagues on operational initiatives
Provide support for a variety of diverse support functions for multiple business groups or a specific line of business
Qualification
Required
4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Service in any branch of the United States military
Proven experience with Alvaria Workforce Management tool
Experience with Alvaria blended Inbound/Outbound call metrics
Knowledge and understanding of call center operations
Ability to provide guidance through mentoring, training, and development
Ability to navigate and manage change in a dynamic, global environment
Strong problem-solving skills with attention to detail
Strong analytical skills, including data management
Excellent written and verbal communication skills
Ability to communicate effectively and concisely with senior level leaders
Ability to perform analysis and deliver to management calling out risk or opportunities
Build and maintain strong relationships with internal stakeholders and external partners to ensure successful project execution
Analyze current business processes and identify opportunities for improvement, optimization, and increased efficiency
Experience with Tableau reporting
Advanced experience with Microsoft Teams use of collaboration tools
Strong attention to detail and accuracy skills
Ability to work with limited direction
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Highly organized with the proven ability to handle multiple tasks simultaneously, and prioritize effectively
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-09
2026-02-07
2026-02-06
Company data provided by crunchbase