House Rx · 15 hours ago
Clinical Services Manager
United States
Full-time
Remote
Senior Level
5+ years expHouse Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses. The Clinical Services Manager will lead customer operations, manage workflow, and ensure high-quality service while overseeing daily operations and mentoring team members.
Health CareMedical
Responsibilities
Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives. Your ability to connect with stakeholders at all levels is essential
Tailor communication to suit various audiences, ensuring clarity and alignment. From engaging with prior authorization staff on operational details to partnering with Program Managers to contribute to strategic insights in Quarterly Business Reviews (QBRs), your communication should be both clear and impactful
Proactively address concerns and objections raised by clinic stakeholders. Utilize reassuring and confident communication techniques to advocate for our program and ensure satisfaction across all organizational levels
Supervise daily operations, manage schedule adherence, and maintain a high-energy culture. Balance operational efficiency with a supportive employee experience, ensuring our team is engaged, productive, and equipped to handle high call volumes
Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers. Aim for zero emergent escalations
Distinguish between program-related and operational issues, addressing customer expectations independently when possible, and escalating Clin Ops-related concerns as needed. Take ownership of investigations and ensure swift resolutions, always keeping an eye to closing the loop and next steps
Participate in operational reviews with internal teams, maintaining a high alignment score based on cross-functional feedback regarding clarity and execution. Work on optimization initiatives
Lead assessments of the operational implications of customer requests, working toward mutually viable and effective solutions
Qualification
Required
5+ years of experience with a minimum of 3-5 years in specialty pharmacy operations or a similar role, with an aptitude for customer relations and operational management
Experience/knowledge of the pharmacy space is required; specialty pharmacy experience is strongly preferred
Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences
Excellent time management skills with the ability to manage effectively across multiple customers
Proficient in analyzing operational metrics to identify/diagnose issues
Experience in operational oversight, with a focus on issue resolution and process optimization
Benefits
Flexible work hours and flexible paid time off
Work remotely
Generous parental leave
Comprehensive healthcare, vision and dental benefits
Competitive salary and equity stake
Company
House Rx
House Rx is a health technology platform focused on improving affordability and patient access to specialty medications.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$85MKey Investors
New Enterprise Associates,Town Hall VenturesBessemer Venture PartnersFirst Round Capital
2025-11-12Series B· $55M
2025-11-12Debt Financing
2022-03-14Series A· $25M
Leadership Team
Ogi Kavazovic
Co-founder, CEO
Recent News
globallegalchronicle.com
2025-11-24
Sourcery
2025-11-21
alleywatch.com
2025-11-19
Company data provided by crunchbase