Dexian · 2 hours ago
Customer Service Representative
Golden Valley, MN
Contract
Hybrid
New Grad, Entry Level
$21/hr - $24/hrDexian is a leading provider of staffing, IT, and workforce solutions. The role involves working in a patient support call center to assist patients with device-related inquiries and providing excellent customer service through various communication channels.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Shivani Kumari
Responsibilities
Working in a patient support call center-- answering calls to assist with patients whom have the device implanted
There is also a team dedicated to making outbound calls to patients called connect and you may be considered for both duties!
The purpose of this position is to create life-long, loyal patients for by providing excellent service directly to patients, health care professionals , and employees
You will have daily interactions with current patients, employees, and regarding device function, MRI compatibility, and sleep remote questions
These interactions occur mostly via telephone, but may also include email, text, chat, mail, fax, and in-person
Follow-up communications and/or research is often necessary to effectively assist in fulfilling the request
Qualification
Required
Needs someone available for all shifts
Onsite daily during training from 8-4:30pm
No call outs - more than 3 call outs will be a release from assignment
No show - release from assignment
Customer service skills
Patient experience over the phone
Overall communication skills
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director, APAC
Recent News
2025-11-19
Company data provided by crunchbase