Pillar Care Continuum · 6 hours ago
IT Support Specialist I
East Hanover, NJ
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expPillar Care Continuum is dedicated to enhancing the lives of people with disabilities and other special needs. The IT Support Specialist I provides first-level technical and application support for end-users, troubleshooting hardware, software, and network-related issues while ensuring a smooth user experience.
CharityHealth CareNon ProfitPsychologyWellness
Responsibilities
Install and configure Windows desktops and various software applications
Set up new computers, tablets, mobile phones, educational equipment, and reconfigure refurbished equipment
Perform setups and configurations for user onboarding and offboarding processes
Maintain user accounts and groups in Active Directory and Office 365 and assign security permissions
Respond to helpdesk tickets via phone and ticketing system, providing tier 1 and tier 2 technical support
Diagnose and troubleshoot issues with PCs, software, communication devices, printers, and network connectivity
Provide remote and on-site technical support, including travel to remote locations when necessary
Assist in maintaining LAN/WAN infrastructure, including troubleshooting connectivity issues
Support VPN users and manage ISP technologies such as fiber optics and cable modem services
Maintain agency VOIP systems, conference room systems, and related communication tools
Setup Mobile Device Management (MDM) system for devices like iPhones, iPads, Androids, and laptops
Support technology rollouts to new facilities
Assist with setting up, testing, and deploying hardware and software across locations
Maintain an accurate asset inventory and track IT equipment
Perform additional responsibilities as assigned by the IT Director
Use personal vehicle for travel to various agency locations when necessary
Qualification
Required
Completed computer technical school or relevant technical courses (A+, Network+, Security+ preferred)
1 year of experience in IT technical support
Experience managing Microsoft Windows desktops and Active Directory Users and Computers
Familiarity with hybrid AD, Azure AD, and Microsoft 365 environments
Ability to install, repair, and maintain Windows and macOS systems
Knowledge of LAN/WAN infrastructure, TCP/IP, DNS, DHCP, and VPN connectivity
Experience supporting ISP technologies like fiber optics, and cable modems
Familiarity with Microsoft Office 365, SharePoint, and related systems
Experience using MDM systems to manage mobile devices (iPhones, iPads, Windows)
Strong technical troubleshooting skills and creative problem-solving abilities
Excellent verbal and written communication skills
Ability to multitask effectively in a fast-paced IT environment
Exceptional customer service skills and a collaborative team approach
Ability to lift equipment up to 50 lbs. and travel between locations for on-site support and hardware/software deployments
Preferred
A+, Network+, Security+ certification
Benefits
Medical
Dental
Vision
401k (Up to 4% Match)
Life Insurance
Flexible Spending Plan
3-Weeks Paid Time Off
Paid Holidays
Employee Life Assistance Program
Access to Atlantic Federal Credit Union and NJM Insurance
Secure Advantage
Discount at Local Childcare Academy
ADP LifeMart
Company
Pillar Care Continuum
Pillar Care Continuum provides disability services to infants, children, and adults.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase