Amtrak · 6 hours ago
Lead Quality Assurance Analyst - 90198217 - Chicago
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$94K/yr - $122K/yr
4+ years expAmtrak is a transportation company that connects businesses and communities across the United States. The Lead Quality Assurance Analyst is responsible for independent assessments and evaluations to ensure compliance with quality management systems and regulatory standards, while providing guidance and mentorship to other analysts.
Service IndustrySoftwareTourismTravel
Responsibilities
Collect, analyze, and convert quality and performance data into clear, actionable outputs that support team deployment, prioritization, and management decision-making
Identify high-risk or high-impact focus areas requiring detailed analytical review to direct Quality Assurance activities and improve procedural and production effectiveness
Develop and provide recommendations to strengthen standards, methodologies, and quality processes to ensure compliance and enhance operational performance
Review and validate completed datasets to confirm accuracy, completeness, and data integrity prior to use or reporting
Analyze performance data to identify systemic trends, define problems, establish factual baselines, and draw valid conclusions that support corrective actions and process improvements
Present findings clearly and professionally, and effectively respond to questions from Quality Assurance personnel, facility management, and other stakeholders
Serve as a liaison between Quality Assurance Analysts and Senior Quality Assurance, coordinating the identification, documentation, and submission of material issues through the VPT process and ensuring timely communication of findings to the Quality Team
Coordinate with internal regulatory and compliance partners to support adherence to applicable federal, state, and local environmental and food safety regulations, including EPA and FDA requirements
Monitor, evaluate, and report compliance with sanitation and food-handling requirements for rolling stock serviced at mechanical facilities
Provide guidance, mentoring, and training support to newly assigned Quality Assurance team members to promote consistency and competency
Perform other duties as assigned in support of quality, compliance, and operational objectives
Qualification
Required
Bachelor's Degree or equivalent combination of education, training and/or relevant experience
Plus 4 years of relevant work experience
Demonstrated leadership experience in a quality-related role, such as auditor, inspector, manager, or quality trainer, with exposure to ISO, AAR, ASQ, Lean, and/or formal Quality Management Systems
Proven knowledge and experience with equipment maintenance procedures and North American railway safety and regulatory requirements, including but not limited to AAR, FRA, FDA, EPA, and Transport Canada, with working familiarity of CFR Part 238 and basic qualification requirements
Possesses, or is able to obtain with company support all required certifications
Demonstrated leadership capability with effective project management and task-coordination skills
Working knowledge of mechanical and equipment systems, with strong problem-solving ability across all fleet types, including locomotives, trainsets, and passenger cars
Ability to quickly learn and apply new tasks both complex and routine in a fast-paced environment with frequently changing priorities
Strong written and verbal communication skills, with the ability to clearly convey technical and analytical information
Flexibility to work extended or irregular hours as operational needs require
Working knowledge of collective bargaining agreements and their application within an operational environment
Preferred
Bachelor's Degree or equivalent combination of education, training and/or relevant experience
Plus 8 years of relevant work experience
ISO and/or AAR Lead Auditor certification
Extensive experience and working knowledge of applicable FRA, FDA, and EPA regulations
Advanced proficiency in Microsoft Office applications, including Access and Microsoft Project
Demonstrated experience and working knowledge of International Organization for Standardization (ISO) standards and AAR M-1003 quality system criteria
Benefits
Health, dental, and vision plans
Health savings accounts
Wellness programs
Flexible spending accounts
401K retirement plan with employer match
Life insurance
Short and long term disability insurance
Paid time off
Back-up care
Adoption assistance
Surrogacy assistance
Reimbursement of education expenses
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges
Company
Amtrak
Amtrak is a provider of intercity passenger rail services across the country, connecting major cities and regions.
10001+ employees
H1B Sponsorship
Amtrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (40)
2023 (50)
2022 (52)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$125.7MKey Investors
Federal Railroad AdministrationU.S. Department of Transportation
2024-09-03Grant· $63.9M
2023-09-25Grant· $8.8M
2022-08-18Grant· $45M
Leadership Team
John McSorley
Director of Critical Infrastructure Protection
Recent News
Business Insider
2026-02-07
Crain's New York Business
2026-01-24
2026-01-05
Company data provided by crunchbase