Dexian · 18 hours ago
Client Operations Analyst
New York, NY
Full-time
Onsite
Senior Level
5+ years expDexian is a leading talent and technology solutions provider with a strong presence in the staffing industry. They are seeking a seasoned Client Service Operations Analyst responsible for operational execution, exception management, reconciliations, and client issue resolution across custody and cash workflows.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Execute end-to-end settlement processing for commercial paper, securities, and funds transfers, ensuring accuracy, timeliness, and adherence to market cutoffs
Monitor, investigate, and resolve exceptions, breaks, and client inquiries across cash, securities, and custody workflows; escalate issues as appropriate
Perform daily cash and custody reconciliations; analyze discrepancies and drive resolution through root-cause investigation
Coordinate and validate trade details, reference data, and settlement instructions; ensure required documentation is complete and compliant
Manage internal and external client inquiries with clear, professional communication and proactive follow-up
Complete daily control checks, confirmations, and reconciliations while maintaining complete audit trails and supporting documentation
Ensure adherence to operational risk, compliance, and control frameworks in alignment with established SOPs
Collaborate with Operations, Client Service, Risk/Compliance, Technology, and external counterparties to resolve complex issues
Prepare and maintain procedural documentation, metrics, and operational reporting
Support new client onboarding, account setup, and validation of settlement instructions
Participate in system testing, UAT, operational change initiatives, and business continuity planning exercises
Qualification
Required
5+ years of hands-on experience in commercial paper settlements, funds transfers, and securities settlements within financial services
Demonstrated client service experience supporting both internal stakeholders and external institutional clients
Strong understanding of settlement cycles, market infrastructure, and confirmation/messaging processes
Proven ability to meet tight deadlines and market cutoffs with a high degree of accuracy and accountability
Experience handling exceptions, reconciliations, investigations, and corrective actions
Strong attention to detail with a solid controls and risk mindset
Proficiency with settlement and payment systems; advanced Excel skills for tracking, analysis, and reporting
Client-focused and service-oriented with a proactive approach to issue resolution
Strong ownership mindset; accountable for outcomes and follow-through
Analytical and detail-oriented problem solver
Clear and effective written and verbal communication skills
Ability to translate operational and technical topics for non-technical audiences
Collaborative team player who works effectively across functions
Adaptable and comfortable in fast-paced, evolving operational environments
Bachelor's degree in Finance, Business, Economics, or a related field preferred, or equivalent relevant work experience
Industry certifications in securities operations, payments, or risk/control disciplines are a plus
Preferred
Experience with market utilities and messaging platforms (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties)
Exposure to institutional clients such as asset managers, banks, corporates, or broker-dealers
Experience with tax reporting and custody-related documentation
Familiarity with process improvement methodologies (Lean, Six Sigma) and KPI reporting
Experience supporting operational change management, UAT, and documentation updates
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director, APAC
Recent News
2025-11-19
Company data provided by crunchbase